Recommend suitable treatments, spa packages, and retail products based on the guest's needs.
Ensure all treatments are performed according to approved spa SOPs and treatment protocols.
Prepare treatment rooms before each appointment, ensuring all towels, linens, products, equipment, tissues, and amenities are fully stocked and ready.
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Performance Management: implement KPIs and performance review systems, work with store managers to address performance gaps and implement recognition and reward programs.
Compensation & Benefits: design competitive compensation and benefits compliant with Malaysian regulations; oversee payroll processing and benefits administration.
HR Operations & Compliance: maintain HR records, ensure compliance with Malaysian labor laws (e.g., Employment Act 1955), draft and update HR policies, and support halal certification requirements and audits.
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