Process transaction requests accurately and within agreed Service Level Targets (SLAs), including quality, response time, throughput time, and efficiency requirements.
Customer Outreach & Negotiation: Perform outbound calls and attend to inbound collection inquiries promptly. Negotiate settlement plans professionally while building positive rapport with clients.
Assist in generating and issuing invoices to clients, ensuring accuracy and timeliness. Track and follow up on outstanding invoices to ensure timely payment.
Ensure proactive, reliable, and timely completion of projects, aligned with global HR objectives while maintaining regulatory compliance. Approach tasks with high customer-centricity, manage complex HR requests, and be and expert in end-to-end HR scopes (i.e., hiring to separation, international and domestic movements, connection between HR processes with IT and Finance). Develop and deliver comprehensive training programs, ensuring high-quality data maintenance through regular checks, trend analysis, and tackling root causes of concerns
Adhere to Group Corporate procedure, policy and internal guidelines. Ensure compliance to internal controls and keep proper evidence & required documentation to meet internal / external audit standards.