· Handling Orders: Ensure orders from customers are entered accurately into the system, process orders, and follow up with the sales team for approval.
· Tracking Orders: Monitor the status of orders, ensuring timely delivery and addressing any issues.
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Sales Administration
Customer Service
Order Processing
Data Entry
Microsoft Office Suite
Communication Skills
Time Management
Time Management
Time Management
Greet and assist students, parents, and visitors in a friendly and professional manner, answering inquiries about tuition programs, schedules, and fees.
Manage student enrollment, registration, and record-keeping, ensuring all information is accurate and up-to-date in the centre's database.
Handle incoming and outgoing communications, including answering phone calls, responding to emails, and sorting mail.
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Administrative Support for Sales StaffMaintain and update sales reports, lead tracking sheets, and loan application records.Ensure all customer documents are properly received, verified, and filed in Sales Forms.Assist in data entry of customer information into Sales Forms.Prepare and organized necessary sales forms for the sales team.Assist Sales Consultant to follow up with customer in a timely manner.
Loan Application CoordinationLiaise with Loan Processor to track application statuses and ensure smooth processing.Assist sales staff on pending customer documents or missing information.Ensure all submitted loan applications comply with bank policies and regulatory requirements.Maintain a structured system for application tracking and follow-ups.
Commission Collection SupportAssist in collecting commissions from customer based on approved loan disbursements.Maintain attendance records and incentive calculations for payroll processing.
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Responsible for the daily operations of the company's human resources and administration, coordinating departmental needs, and following up on important work milestones.
Follow up on recruitment needs, job postings, resume screening, interview arrangements, and candidate communication, preparing employment and onboarding documents based on approved conditions.
Handle employee onboarding, regularization, contract renewals, position changes, and resignation procedures, maintaining employee files and relevant personnel records.
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