Working in a contact centre environment and handling multiple calls from our customers.
Responsible for achieving individual performance expectations and development whilst maintaining appropriate operational risk control and compliance in all activities.
Taking ownership to complete necessary research and customer follow-up or alternatively directing the customer to the appropriate department for resolution.
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A Call Centre representative takes calls from customer, received new complaints, record all complaints in a daily tracker, update customer on a daily basis for any latest remarks & closure for each complaints received.
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