This role involves establishing and maintaining quality systems, managing process quality control, analyzing quality issues, and managing quality data to ensure continuous improvement and effective operations across manufacturing.
You're the bridge between our clients and our creative team, which means you need to understand both worlds well enough to speak both languages. This isn't a purely administrative role. You'll be managing relationships, taking briefs, keeping projects on track, and just as importantly, growing accounts. That means sales is part of your DNA here, nurturing existing clients and actively identifying opportunities for new ones.
• Technical Support:o Provide first-line support to end-users via phone, email, and chat to address PC, desktop, mobile, printer, hardware, software, and network issues.o Diagnose and resolve technical problems, escalating complex issues to senior support staff as needed.o Document and track all incidents and service requests in the ticketing system, ensuring detailed and accurate records.