Provide exceptional customer service to all shoppers, primarily in Mandarin, addressing inquiries, resolving complaints, and offering product information to ensure a positive shopping experience.
Provide support to client employees by explaining workplace tools and processes, reinforcing protocols and etiquette, and being available to answer questions about the work environment.
Prepare and serve a variety of coffee and other beverages according to established recipes and quality standards, ensuring consistency and customer satisfaction.
Manage user feedback channels, including the brand website, e-commerce platforms, Facebook, YouTube, Instagram, WhatsApp, and user feedback systems, to address pre-sales, post-sales, and technical issues raised by customers.
Advise clients on suitable Takaful and insurance products based on their financial needs, risk assessment, and life goals, ensuring Shariah compliance.