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200+ Customer Care Manager Jobs in Malaysia | Job Vacancies | August 2026 | Maukerja
Showing 294 jobs results for
"customer care manager"
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Undisclosed
- Own the regional customer service strategy for Care Chemicals, aligned with business priorities and customer expectations.
- Ensure consistent, high‑quality customer experience across all countries and customer segments.
- Act as senior escalation points for critical customer issues, supply constraints, and service failures. ...
Posted
21 days ago
Undisclosed
- Own the regional customer service strategy for Care Chemicals, aligned with business priorities and customer expectations.
- Ensure consistent, high‑quality customer experience across all countries and customer segments.
- Act as senior escalation point for critical customer issues, supply constraints, and service failures. ...
Posted
21 days ago
Cases By JCH Sdn Bhd (Mutu Case)
MYR3,000 - MYR4,000 Per Month
Malaysia
- Lead, mentor, and manage the Customer Service HOD to achieve departmental objectives and KPIs.
- Develop leadership capabilities within the Customer Service Department through coaching, guidance, and performance reviews.
- Review departmental structure, manpower planning, and succession planning. ...
Posted
a day ago
Service Manager - - Migrant Domestic Worker Services Service Manager - - Migrant Domestic Worker Services
NATION HUMAN RESOURCES PTE. LTD.
SGD3,000 - SGD4,600 Per Month
Singapore
- Find prospects and leads, and understand our service offerings;
- Provide quality customer service to customers, and perform service recovery when required, which include counselling and mediation;
- Understand the needs of customers and explain how we can align with their needs; ...
Posted
11 hours ago
Undisclosed
- Determines and develops approaches to assignments
- Leads sales/ marketing/ business development projects requiring coordination with other functions, customers, third parties
- Solves a broad range of problems of varying scope and complexity ...
Posted
9 days ago
Undisclosed
- Ensure accurate, timely, and compliant execution of end‑to‑end Order‑to‑Cash (OTC) processes.
- Act as major interface for customer accounts, supporting business continuity, issue resolution, and long‑term customer relationships
- Deliver professional and consistent customer service to assigned customers and accounts. ...
Posted
19 days ago
Undisclosed
Singapore
- Establish and maintain strong, long-lasting relationships with customers through regular communication, meetings, and feedback sessions.
- Regularly engage to better understand customer requirements, establish trustServe as the main operational point of contact for assigned key accounts (overarching; customer requests not directly related to immediate day-to-day operations), ensuring client needs are met efficiently
- Clarify, negotiate if needed, and formalize operational requirements with the customer (in cooperation with concerned KN departments) Increase customer satisfaction and loyalty through the design and implementation of customer-specific solutions. ...
Posted
a month ago
Undisclosed
Singapore
- Collaborate with contact centre managers and key staff to review operational matters, conduct performance improvement discussions and monitor service delivery metrics. Focus areas include high-touch cases, service performance, escalation procedures, service delivery challenges and maintaining consistency in service quality through systematic oversight and development of transaction monitoring guidelines and training roadmap to ensure continuous operational excellence.
- Manage contact centre contracts and vendors to ensure optimal operational performance. Develop comprehensive resourcing plans based on anticipated enquiry volumes and ensure adequate manpower allocation to meet service level agreements and key performance indicators.
- Lead review and rewrite of new customer facing support content, ensuring adherence to project timelines and quality standards ...
Posted
21 days ago
Undisclosed
KL City
- Lead and supervise the Client Care & Intake team to deliver outstanding client service.
- Manage enquiries received via phone, email, WhatsApp and online platforms.
- Oversee the client intake and onboarding process, ensuring a smooth and supportive experience. ...
Posted
a month ago
HARTING Technology Group
Undisclosed
Singapore
- Align customer service strategy and priorities with global and regional business objectives.
- Lead and develop the APAC Customer Service team through coaching, performance management, succession planning, and capability development.
- Establish a high-performance culture with clear accountability, service standards, and customer-focused behaviours. ...
Posted
21 hours ago
SGD3,800 - SGD4,800 Per Month
Downtown Core
- Manage and maintain a portfolio of clients with a focus on client satisfaction and retention.
- Serve as the main point of contact for inquiries from clients through proactive relationship management and service delivery.
- Attend and support meetings with clients and engagement sessions. ...
Posted
12 hours ago
Undisclosed
Singapore
- Customer Service Leadership
- Lead and develop the global Sales Support and Customer Service teams to deliver best-in-class customer experiences.
- Own the quote-to-order and order-to-cash support processes, ensuring responsiveness, accuracy, and customer satisfaction ...
Posted
a day ago
MYR1,700 - MYR2,500 Per Month
- Engaging with customers and facilitate the agreement signing process including agreement preparation, relevant documents and enrolment for Curlec
- Taking ownership of customer’s issues and following problems through to resolution
- Able to perform stamping assessment process via LHDN portal, work closely with Finance Team throughout the entire progress ...
Posted
3 days ago
Undisclosed
- Develop and implement go-to-market, sales, and customer strategies for assigned accounts to achieve sales objectives, and manage sales projections including sell-in and sell-out, stock forecasts, and stock holdings to ensure business targets are consistently met
- Evaluate market trends and business outputs to support strategic growth and profitability, and provide market insights along with category and product trend analyses with actionable recommendations for assigned customers
- Build and strengthen trusted relationships with customers, positioning DKSH as the preferred business partner, and lead business discussions and negotiations including trading terms, trade conditions, and Distributor Allowance (DA) rates to facilitate effective and sustainable sales agreements ...
Posted
2 days ago
Undisclosed
- Attend to customers and assist CRMs in various wealth product transactions and account opening as needed or resolve problems highlighted by them immediately and accurately
- Assist CRMs to attend to the referrals/ leads triggers when CRM is not around, i.e. training, out for appointment, on leave and etc
- Produce all correspondences, i.e. letter, inquiries within specified turnaround time. ...
Posted
2 days ago
Undisclosed
KL City
- Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
- Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
- Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling; ...
Posted
a day ago
Undisclosed
- Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
- Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
- Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling; ...
Posted
a day ago
Undisclosed
- Lead and coordinate day-to-day customer service operations for the Robotics business, ensuring exceptional service delivery and customer satisfaction.
- Act as the primary point of contact for customers, managing orders, quotations, service requests, inquiries, and escalations in a timely and professional manner.
- Collaborate closely with Sales, Service, Supply Chain, and Finance teams to ensure seamless order fulfilment, issue resolution, and an outstanding end-to-end customer experience. ...
Posted
a day ago
PERENNIAL (PARRY) AL CARE MANAGEMENT PTE. LTD.
SGD5,500 - SGD5,500 Per Month
Singapore
- Drive service quality and client’s experience for excellent service outcomes.
- Implement and execute aged care work plans; oversee daily operations; establish work standards; monitor service quality and ensure smooth operation of the apartment for the aged.
- Organise and conduct research on resident living and activity services; tailor service management features based on residents’ characteristics and needs. ...
Posted
16 hours ago
Hawksburn Capital Pte. Ltd.
Undisclosed
Singapore
- Execute trades across traditional and alternative asset classes accurately and efficiently, ensuring timely settlement and adherence to internal controls and client instructions.
- Coordinate the onboarding of investment products, accounts, and market documentation with custodian banks and other external service providers.
- Support the end-to-end onboarding of new clients, ensuring all documentation and regulatory requirements are completed accurately and promptly. ...
Posted
17 hours ago
SGD2,600 - SGD3,500 Per Month
Singapore
- Welcome and attend to clients warmly and professionally upon arrival.
- Manage front desk operations, including appointment scheduling, registration, and check-in/check-out processes.
- Respond promptly and professionally to customer enquiries via phone calls, WhatsApp, social media platforms, email, and other online channels. ...
Posted
11 hours ago
Undisclosed
Singapore
- Develop and implement go-to-market, sales, and customer strategies for assigned accounts to achieve business goals
- Manage operating departmental budgets and costs in accordance with annual allocation, ensuring efficient use of resources
- Monitor team Key Performance Indicators (KPIs) and conduct regular performance reviews to provide feedback, address performance gaps, and drive continuous improvement ...
Posted
3 days ago
ROBERT BOSCH (SOUTH EAST ASIA) PTE. LTD.
SGD6,500 - SGD6,500 Per Month
Singapore
- Support the full sales cycle for assigned key accounts—including lead research, discovery calls, proposal preparation, and closing activities.
- Build and maintain the sales pipeline by tracking leads, updating CRM records, and supporting forecasting efforts.
- Deliver product demonstrations and presentations to customers, learning to communicate value propositions effectively. ...
Posted
5 days ago
Undisclosed
KL City
- Role: Customer-Facing IT Specialist (APAC)
- Industry: Global Logistics & Supply Chain
- Location: TTDI / Uptown Damansara ...
Posted
5 days ago
Undisclosed
- Lead customer experience and customer satisfaction initiatives.
- Manage customer service operations, order processing, quotations, and customer inquiries.
- Ensure timely and accurate execution of customer orders and requests. ...
Posted
5 days ago
Undisclosed
KL City
- Solicit leads via referrals and cold calls for sales via marketing visits, telemarketing, launches, road shows and any other sales activities to achieve sales targets.
- To actively cross selling Banking/Financial products.
- Assess/evaluate and propose credit applications diligently. ...
Posted
5 days ago
Undisclosed
KL City
- Lead the sales floor and drive individual and team sales performance.
- Deliver exceptional and memorable customer experiences.
- Role model best-in-class selling behaviours and service standards. ...
Posted
5 days ago
Undisclosed
- Team Leadership & Accountability: Ensure team performance, attendance, training compliance, and deliverables are actively monitored and managed.
- People Management & Coaching: Provide regular coaching, feedback, and development support to team members while addressing performance concerns in a timely manner.
- Governance & Compliance Oversight: Ensure team adherence to operational processes, customer requirements, mandatory trainings, and internal controls. ...
Posted
6 days ago
Undisclosed
- As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
- Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.
- We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. ...
Posted
6 days ago
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