We are hiring for a Customer Service position based at our Bangsar South office (near LRT Kerinchi). This is a support role with no sales targets and no telemarketing.
Lead high-impact workshops, Expert-Insight-Series (EIS) sessions, and Accelerators tailored to diverse customer needs, from foundational product awareness to sophisticated feature adoption, while proactively providing feedback to CX Product Management to improve these offerings.
Primarily interacts with Brand Partners via phone call, email, online chat, or in person to provide support and information on company’s products and services.
Primarily interacts with Brand Partners via phone call, email, online chat, or in person to provide support and information on company’s products and services.
All contract performance related activities , typically tied to a customer site. Perform in the role as the interface between the customer and the project team, managing the transfer of information and requests. Assure timely resolution of issues and keep the customer advised of the progress of the project, and negotiate changes and variations and solutions to any issue arising. Responsible for adherence to contract service, operations, and performance specifications, as well as financial & technical metrics specific to contract. Perform proposal negotiation, and contract administration functions on assigned proposals / contracts with minimal supervision
Client Relationship and Account Management: Build and maintain strong relationships with existing clients, acting as the primary point of contact for managing inquiries, service requests, and account matters while maintaining accurate records, coordinating contract renewals, and identifying opportunities for upgrades and additional solutions.