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Customer Servic Jobs in Kuala Lumpur - October 2026 - Urgent Hiring - Page 31
Showing 1,506 jobs results for
"customer servic"
in Kuala Lumpur
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Manage Alert
Public Mutual Berhad
Undisclosed
KL City
- To oversee daily operations in handling of high net worth customers and uphold the overall customer service standard and customer experience.
- To ensure prompt resolution of escalated enquiries/ complaints.
- To maintain and upkeep the service quality provided to all unit holders with adherence to the specified turnaround time. ...
Posted
6 days ago
Undisclosed
KL City
- Oversee the daily operations of the customer service center, including workforce scheduling, shift planning, and resource allocation to ensure operational efficiency and achievement of Service Level Agreements (SLAs).
- Supervise, guide, and support team members to maintain high service standards and ensure compliance with established procedures and operational guidelines.
- Develop, implement, and continuously improve customer service workflows, standard operating procedures (SOPs), standardized response scripts, and knowledge base resources. ...
Posted
6 days ago
MYR3,800 - MYR4,500 Per Month
KL City
- Customer Support: Respond to customer inquiries promptly, professionally, and in a friendly manner via inbound calls, email, and live chat.
- Problem Resolution: Actively listen to customer complaints and take ownership of resolving issues by offering effective and timely solutions.
- Escalation Management: Escalate unresolved issues to higher-level support when necessary. ...
Posted
16 days ago
Undisclosed
KL City
- Strong Customer Sales Service and Customer Support skills, with the ability to manage inquiries and resolve issues effectively.
- Focus on Customer Satisfaction and Customer Experience, with a commitment to building long-term customer relationships.
- Professional Phone Etiquette and clear communication skills in spoken and written formats. ...
Posted
a month ago
Undisclosed
KL City
- Respond to customer inquiries and complaints via phone, email, and chat, and ensure that all customer issues are resolved in a timely and satisfactory manner.
- Provide accurate information to customers about products, services, policies, and procedures.
- Escalate complex customer issues to the appropriate teams, and follow up to ensure that issues are resolved to the customer's satisfaction. ...
Posted
8 days ago
Undisclosed
KL City
- E2E Order Management and processing in SAP for assigned subregion/customer groups/key accounts (including intercompany orders) with products ship-from respective central DC.
- Coordinate with logistics, transportation and DC teams to ensure on time in full delivery of the customer orders, paying close attention to ordering terms & conditions (e.g. SEA or AIR) and accounts with specific requirements (e.g. customers on FCA incoterms)
- Ensure that minimum shelf-life requirements are properly maintained in the WMS (Warehouse Management System) and only products with the acceptable remaining shelf-life are sent to customers. ...
Posted
22 days ago
Undisclosed
KL City
- Support Customers Across Multiple Channels – Respond to customer questions through phone, email, and ticketing platforms with professionalism, accuracy, and enthusiasm.
- Resolve Customer Concerns – Investigate issues, de-escalate challenging situations, and use sound judgment to identify effective solutions.
- Process Orders and Claims – Assist with order processing, refunds, warranty claims, and status updates while maintaining accurate customer records. ...
Posted
22 days ago
Undisclosed
KL City
- We Are Urgently Hiring: Customer Service Executive
- Position: Customer Service Executive
- Location: Kuala Lumpur, Malaysia ...
Posted
22 days ago
Undisclosed
KL City
- About HytechHytech is a management consulting company headquartered in Australia and Singapore, focusing on providing digital transformation solutions for the fintech and Financial Services industries. Our services cover multiple areas such as back-office operation support, Human Resource Planning, payment systems, and risk control, committed to providing comprehensive and professional service support to clients.With a team of over 2,000 professionals worldwide, we have deep industry insights and localization implementation capabilities to ensure efficient business progress while complying with local regulations. Hytech always focuses on mid- and back-end solutions, without involving any front-end or transaction-related businesses, continuously helping customers achieve secure, compliant, and sustainable digital transformation.Role Overview:As the Trading Complaints Lead, you will be responsible for overseeing and optimizing the trading complaints management process to ensure efficiency, consistency, and regulatory compliance. You will directly handle complex complaint cases, lead initiatives to improve SOPs, training, and FAQs, and enhance the team's ability to manage customer complaints effectively. This role requires close collaboration with multiple departments and global teams— including Compliance, Risk, Product, and IT— to improve customer experience and mitigate compliance risks.Responsibilities:• Oversee trading complaints management, ensuring efficiency and adherence to compliance requirements.• Develop, refine, and update complaint handling SOPs, FAQs, and training materials, ensuring effective execution within the team.• Analyze complaint data to identify trends and drive cross-departmental improvements.• Handle complex and high-impact complaint cases, providing expert decision-making support.• Ensure all complaint-handling processes comply with local regulations (e.g., ASIC, FCA) by working closely with the Compliance team.• Lead and train the complaints team to enhance their expertise and customer communication skills.• Act as a liaison between departments, collaborating with IT, Risk, Finance, and Product teams to drive product and system improvements related to complaints.• Report key complaint trends, data insights, and recommendations to management regularly.Requirements:• 3-5 years of experience in complaints management, customer service, or trading support, with leadership experience preferred.• Proven ability to develop and implement SOPs, FAQs, and training programs.• Strong analytical skills, capable of identifying trends from complaint data and proposing improvement strategies.• Excellent written and verbal communication skills in English, with the ability to convey ideas clearly and professionally. Strong command of grammar.• Strong logical thinking, multi-tasking abilities, and problem-solving skills in a fast-paced environment.• Understanding of financial industry compliance requirements and ability to work effectively with Compliance and Legal teams.
Posted
9 days ago
Undisclosed
KL City
- We Are Urgently Hiring: Customer Service Executive
- Position: Customer Service Executive
- Location: Kuala Lumpur, Malaysia ...
Posted
17 days ago
Undisclosed
KL City
- To proactively look at opportunity for improvement in handling process, potential of reducing wastage, unproductive tasks that will have impact on operational efficiency and customer experience.
- Exhibits an exceptional degree of ingenuity, ,creativity, resourcefulness and empathy.
- Well- developed relationship skill and ability to network with multiple levels of an organization and other business units. ...
Posted
2 days ago
Undisclosed
KL City
- Provide full tracing service for customers and other DHL network by investigating undelivered, returned, misrouted, delayed, lost and damaged shipments (different kinds of service incidents).
- Demonstrate professionalism in handling and responding to all cases confidently and knowledgeably in accordance with the Global SOP creating positive customer experience.
- Demonstrate professionalism and deliver best-in-class customer service to all our customers and internal colleagues. ...
Posted
3 days ago
Undisclosed
KL City
- Oversee the Level 1 BPO service provider across all customer contact channels i.e., voice, chat, email, and web tickets; including social media coverage, ensuring consistent, high quality service delivery.
- Ensure customer satisfaction and experience remain at the core of daily operations across all outsourced and internal support touchpoints.
- Own the management of BNM related escalations, including customer complaints and regulatory inquiries, ensuring timely, accurate, and compliant resolution and reporting. ...
Posted
2 days ago
Undisclosed
KL City
- handling SOPs, FAQs, and training materials, ensuring effective execution within the team.
- About Hytech
- Hytech is a management consulting company headquartered in Australia and Singapore, focusing on providing digital transformation solutions for the fintech and Financial Services industries. Our services cover multiple areas such as back-office operation support, Human Resource Planning, payment systems, and risk control, committed to providing comprehensive and professional service support to clients. ...
Posted
9 days ago
Undisclosed
KL City
- Oversee trading complaints management, ensuring efficiency and adherence to compliance requirements.
- Develop, refine, and update complaint handling SOPs, FAQs, and training materials, ensuring effective execution within the team.
- Analyze complaint data to identify trends and drive cross-departmental improvements. ...
Posted
9 days ago
Accenture Southeast Asia
Undisclosed
KL City
- Handle support/service escalations to/from clients
- Transfer calls to the Tier 2 department
- Will track and report system issues as needed ...
Posted
10 days ago
Undisclosed
KL City
- Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
Posted
17 days ago
Urban Ace Property Management
MYR1,800 - MYR2,300 Per Month
KL City
- Greeting and assisting all visitors, guests, and customers with warmth and professionalism.
- Managing the reception/information counter and ensuring it is always presentable.
- Providing accurate directions and information as needed. ...
Posted
18 days ago
MYR5,000 - MYR6,000 Per Month
KL City
- Acting as a focal point to ensure delivery of great customer service for an assigned scope of country or region
- Providing phone, email and web support to Sales, Projects/services, Channels, Direct Customers for information on price, lead times, status of internal / external sale orders, return materials and shipments
- Support customer on boarding process, commercial pre-qualification and bidding ...
Posted
6 days ago
MYR1,800 - MYR2,300 Per Month
KL City
- Minimum Diploma dalam bidang Pentadbiran, Pengurusan atau bidang berkaitan.
- Mempunyai 1–2 tahun pengalaman dalam pentadbiran dan khidmat pelanggan.
- Mahir berkomunikasi dan berurusan dengan pelanggan secara profesional. ...
Posted
18 days ago
MYR2,000 - MYR2,500 Per Month
KL City
- 5-day work week (rotational shifts)
- 2 days off weekly
- 9:00 AM – 6:00 PM ...
Posted
18 days ago
MYR2,000 - MYR2,800 Per Month
KL City
- Basic range up to RM2800 * Terms and conditions applies
- Training period is 1 Month and will be paid RM1800 with completion allowance
- Upon completion and successfully passed the training, you will get a salary adjustment of RM2000.00 (probation period only) ...
Posted
18 days ago
MYR2,200 - MYR3,000 Per Month
KL City
- Handle customer enquiries through all communication channels. (WhatsApp, Email, Website, Social Media).
- Respond to customers professionally and provide accurate information.
- Follow up with customers regarding enquiries, quotations, orders and other requests. ...
Posted
18 days ago
Undisclosed
KL City
- Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.
Posted
18 days ago
Undisclosed
KL City
- Oversee trading complaints management, ensuring efficiency and adherence to compliance requirements.
- Develop, refine, and update complaint handling SOPs, FAQs, and training materials, ensuring effective execution within the team.
- Analyze complaint data to identify trends and drive cross-departmental improvements. ...
Posted
10 days ago
ANSA Digital SDN BHD
MYR2,000 - MYR2,500 Per Month
KL City
- Handle incoming enquiries through telephone calls, WhatsApp, email and other communication channels.
- Provide accurate information on products, services, pricing and procedures.
- Assist customers with registration, payment and account-related enquiries. ...
Posted
18 days ago
MYR2,700 - MYR3,600 Per Month
KL City
- Respond to customer queries via Email, Call and WhatsApp
- Respond to customer queries via Social media and Marketplaces such as Shopee and Lazada
- Assist customer with Returns, Exchanges, Defects and Out of Stock orders ...
Posted
18 days ago
MYR1,700 - MYR6,000 Per Month
WFH
KL City
- Serve as the first point of contact for customer inquiries, complaints, and support requests.
- Communicate professionally and empathetically to understand customer concerns and provide timely updates.
- Maintain positive customer relationships by ensuring clear communication throughout the support process. ...
Posted
7 days ago
Undisclosed
KL City
- Build and deliver training programs that strengthen customer service quality, compliance, and operational efficiency.
- Identify training needs and design engaging learning experiences for CS teams.
- Equip staff with deep knowledge of fintech products (e-wallet, credit, insurance, loan servicing) and dispute management processes. ...
Posted
23 days ago
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