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Customer Servic Jobs in Kuala Lumpur - October 2026 - Urgent Hiring - Page 33
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"customer servic"
in Kuala Lumpur
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Agensi Pekerjaan IFORTE Sdn Bhd
MYR3,000 - MYR3,500 Per Month
KL City
- Oversee daily CCC operations across ASEAN (Malaysia, Singapore, Vietnam, Philippines, Thailand, Indonesia).[Full responsibility]
- Implement and maintain service support processes such as registration, dispatch, spare part logistics, and service confirmation (SERVOR). [Full responsibility]
- Monitor case creation, assignment, and closure in P58 systems to ensure SLA compliance. [Full responsibility] ...
Posted
18 days ago
Undisclosed
KL City
- Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
- Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
- Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling; ...
Posted
18 days ago
MYR10,000 - MYR11,000 Per Month
KL City
- 8:00 PM – 5:00 AM MYT
- 11:00 PM – 8:00 AM MYT
- Korean: Native Korean speaker or non-native Korean speaker who is a Malaysian local. ...
Posted
2 days ago
MYR5,000 - MYR6,000 Per Month
KL City
- As a Customer Care Representative, you will support the tendering team for the Asia Pacific region. You are responsible for customer inquiries, preparing proposals and order management. Works based on a predefined sales plan.
- Acting as a focal point to ensure delivery of great customer service for an assigned scope of country or region
- Providing phone, email and web support to Sales, Projects/services, Channels, Direct Customers for information on price, lead times, status of internal / external sale orders, return materials and shipments ...
Posted
6 days ago
Undisclosed
KL City
- Oversee the Level 1 BPO service provider across all customer contact channels i.e., voice, chat, email, and web tickets; including social media coverage, ensuring consistent, high quality service delivery.Ensure customer satisfaction and experience remain at the core of daily operations across all outsourced and internal support touchpoints.Own the management of BNM related escalations, including customer complaints and regulatory inquiries, ensuring timely, accurate, and compliant resolution and reporting.Act as the voice of the customer in internal engagements with Product, Technology, and Marketing teams, feeding front line insights into product and process decisions.Ensure all KPIs, SLAs, and AHT targets consistently meet or exceed prescribed standards, with regular monitoring, reporting, and corrective action where needed.Own and continuously refine the Case Management System (CMS), telephony systems, and IVR configurations to streamline customer engagements, reduce handling effort, and enable faster, more accurate case routing and resolution.Bring an agentic, first-principles approach to elevating operations and productivity; proactively identifying automation and AI-driven opportunities within CMS, telephony, and IVR workflows to lift First Contact Resolution (FCR) and reduce repeat contacts.Manage the internal team responsible for Customer Support fulfilment and escalations, providing clear direction, coaching, and support to ensure consistent service delivery.Set team targets and hold the team accountable for deliverables, ensuring alignment with broader business and customer experience objectives.Drive improvement and optimisation initiatives across people, process, and technology to enhance efficiency, quality, and the overall customer support experience.Manage relationships with system and service vendors, including contract performance, service quality, and ongoing cost optimisation.BA in Business, Finance, Law, Risk Management, or related field.At least 10 years of experience in customer support/service operations, with a minimum of 5 years in a leadership role managing large teams and/or outsourced BPO partners.Prior experience in banking, fintech, or digital financial services strongly preferred; familiarity with BNM regulatory requirements for complaints handling is a strong advantage.Proven track record managing omnichannel support operations (voice, chat, email, web, and social media).Hands on experience configuring and managing Case Management Systems (CMS), telephony systems, and IVR flows, with a track record of using these systems to ease customer engagement and improve First Contact Resolution.Demonstrated ability to think agentically about operations; identifying automation and workflow opportunities that lift productivity, reduce turnaround time, and improve resolution quality.Strong stakeholder management skills, with demonstrated experience collaborating with Product, Technology, and Marketing teams.Solid grasp of KPI, SLA, and AHT frameworks, with a data-driven approach to performance management.Experience in vendor management and cost optimisation, including contract negotiation and performance oversight.Excellent communication and leadership skills, with the ability to influence at all levels of the organisation.Customer centric mindset with a strong sense of ownership and accountability for service outcomes.
- About the RoleThe Head of Customer Support is responsible for leading the bank's end-to-end customer support function, ensuring every customer interaction across voice, chat, email, web, and social media meets the highest standards of quality, compliance, and satisfaction. This role owns the performance of the Level 1 BPO partner, manages BNM-related complaints and escalations, and works closely with Product, Technology, and Marketing to embed the voice of the customer into the bank's decisions. The role also drives the systems, automation, and continuous improvement agenda; including Case Management System (CMS), telephony, and IVR configuration needed to elevate operational productivity and First Contact Resolution (FCR).Key ResponsibilitiesA. BPO & Omnichannel OperationsB. Regulatory & Escalation ManagementC. Cross-Functional & Stakeholder EngagementD. Performance & Systems ManagementE. People Leadership & Continuous ImprovementQualifications & ExperienceMinimum RequirementsPreferred Competencies
Posted
17 days ago
Undisclosed
KL City
- Provide OS support to users of the SUSE Enterprise Linux product portfolio.
- Troubleshoot challenging complex, critical, and sensitive customer issues related to: Installation errors, configuration errors, out of the box not working functionality, booting issues.
- Investigate usage problems, unexpected product behaviour, performance degradation, and root cause analysis. ...
Posted
7 days ago
Sapura Secured Technologies
Undisclosed
KL City
- Enquiries & Problem Handling – Create, monitor, and manage all Trouble Ticket (TT) reported by GIRN agencies or users via the Customer Service Center (CSC) or Helpdesk.
- Trouble Ticket Monitoring – Monitor monthly Trouble Ticket (TT) resolution performance and provide feedback for improvement to relevant parties.
- Customer Satisfaction Survey Program – Assist the Team Leader in coordinating the Customer Satisfaction Survey Program to measure user satisfaction with GIRN services, and recommend improvements (training, terminal related, coverage and field support). ...
Posted
23 days ago
Accord Innovations Private Limited
MYR1,453.33 - MYR5,353.33 Per Month
KL City
- Handle customer enquiries and provide professional support in Japanese.
- Assist customers with medical/healthcare-related enquiries according to established guidelines and procedures.
- Listen to customer concerns and provide accurate and appropriate assistance. ...
Posted
13 days ago
Accord Innovations Private Limited
MYR10,500 - MYR11,000 Per Month
KL City
- Provide professional customer support to Japanese-speaking gaming customers.
- Handle customer enquiries, complaints, and account-related issues through various communication channels.
- Troubleshoot customer concerns and provide accurate solutions. ...
Posted
13 days ago
Undisclosed
KL City
- Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
- Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
- Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling; ...
Posted
13 days ago
MYR3,000 - MYR3,500 Per Month
KL City
- Handle inbound and outbound customer calls, emails, or chat messages professionally and courteously.
- Listen attentively to customer inquiries and concerns, providing accurate and timely information.
- Resolve customer issues related to Account, billing, service disruptions, account changes, and technical problems. ...
Posted
17 days ago
MYR3,000 - MYR3,500 Per Month
KL City
- Handle inbound and outbound customer calls, emails, or chat messages professionally and courteously.
- Listen attentively to customer inquiries and concerns, providing accurate and timely information.
- Resolve customer issues related to Account, billing, service disruptions, account changes, and technical problems. ...
Posted
17 days ago
Undisclosed
KL City
- Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
- Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
- Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling; ...
Posted
13 days ago
Undisclosed
KL City
- Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
- Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
- Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling; ...
Posted
13 days ago
Undisclosed
KL City
- Engage with customers via phone, email, and chat to provide assistance, answer questions, and resolve issues.
- Identify and troubleshoot customer problems, offering appropriate solutions and ensuring timely resolution.
- Maintain a deep understanding of our products and services to provide accurate information and recommendations. ...
Posted
13 days ago
Undisclosed
KL City
- Champion a customer-first culture by setting high service standards and effectively resolving escalated issues.
- Act as the primary point of contact for escalated customer inquiries and complaints, ensuring prompt resolution and reporting via tracking systems.
- Promote and encourage the use of digital banking platforms to improve customer convenience. ...
Posted
14 days ago
Undisclosed
KL City
- Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
- Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
- Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling; ...
Posted
14 days ago
Dytan Health On-line Sdn Bhd
MYR2,300 - MYR2,700 Per Month
KL City
- Maternity leave
- Opportunities for promotion
- Professional development ...
Posted
14 days ago
Undisclosed
KL City
- To attend to inbound calls enquiries over various range consumer financial products and services.
- To handle calls professionally by providing accurate and timeline information and able to provide effective solution to customer’s queries.
- To provide personalized customer service to customers, whilst maintaining a professionalism and a proper phone etiquette. ...
Posted
2 days ago
Undisclosed
KL City
- Establish clear procedures and benchmarks are in place and followed in terms of dealing with customers queries and requests.
- Handle customer requirements / requests professionally on a daily basis and assist staff in resolving difficult issues / problems pertaining to customer service and cargo reservations.
- Ensure staff are fully trained and well versed on the range of QR Cargo products and services and are comfortable to communicate and sell these to customers. ...
Posted
2 days ago
Undisclosed
- Function as the back-up CSOM as and when required and carry out all responsibilities applicable to the CSOM role.Execute the comprehensive roles and responsibilities, including supervisory functions, of Savings/Fixed Deposit/Current Account officer.Execute the comprehensive roles and responsibilities, including supervisory functions, of Remittance Officer/ GL Officer /Chief Cashier/ SDB Officer / After Sales Service Officer / Inventory management.Execute the SST custodian duties as and when required including weekends/public holidays.Maintain and exercise control over assigned keys and combination including updating of registers.As Chief Cashier, accountable for overall branch cash holding and end of day cash balancing.Override/authorize over the counter transactions based on limits assigned by the Bank.Perform a range of account reviews including but not limited to EDD, ODD, TDD, CDD etc.Perform checking of assigned reports for review and error identification.Execute branch RCSA based on monthly modules rolled out as a component of operational risk management. Extend thorough support and assistance to BM/CSOM during On-site/Thematic audits, FCC, BORM and other reviews.Process transactions for the branch as and when required in a timely and accurate manner.Comply with Bank’s internal SOPs as well as statutory & regulatory compliance.Participate in sales activities (including weekends) to conduct road shows, open houses, product promotion events and account opening.Fulfill cross-selling targets for specific products and ensure KRA is met. To this end, follow up on leads provided to the branch for cross selling purposes.Provide superior service to branch customers to ensure satisfactory CSAT and Mystery Shopping score. Perform the Service Champion/Navigator role as applicable.Migrate counter transactions and assist customers to sign-up for HL Connect/ HL Connect First / HL Mobile App.Comply with the Bank’s Code of Conduct & EthicsSupport and assist branch housekeeping activities.Perform First Aiders functions as part of OSH expectation.Supervise clerical staff where applicable.Support a conducive working environment among team members.Provide support to the Branch Manager/Customer Service and Operations Manager in meeting customer service expectations, cross-selling (for products applicable), and ensuring operational control and compliance in accordance with the Bank’s requirement.
- Degree/Diploma Holder from recognized Universities/CollegesRelated working experience in Financial Institution or related fieldPossess Customer interaction / cash handling / transaction processing / sales experienceBasic banking knowledgeHigh level of integrity and accountabilitySales skills are a plusExcellent service mindset and communication skillsProfessional appearance and courtesy
- If you are looking to excel and make a difference, take a closer look at us… ...
Posted
15 days ago
Undisclosed
KL City
- Provide front-line support to our customers via live chats, phones, and email.
- Answering queries and resolving client issues regarding our products, platforms, and promotion.
- Address customer feedback as well as complaints professionally. ...
Posted
a day ago
Scicom (MSC) Berhad
Undisclosed
KL City
- Answer inquiries by clarifying desired information; locating and providing information.
- Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- To ensure all cases are logged accurately into CRM. ...
Posted
15 days ago
Undisclosed
KL City
- Relocation support to Malaysia
- One-way flight ticket provided
- 1 week of accommodation provided ...
Posted
4 days ago
Undisclosed
KL City
- This is a full-time position.
- Salary MYR 5K – 6K (based on experience and skills)
- Language Allowance MYR 1000 ...
Posted
20 days ago
MYR2,500 - MYR2,600 Per Month
KL City
- Handle customer inquiries via: Live chat and Email
- Resolve standard L1 queries, including: General product information, Basic transaction status checks, Account guidance and FAQs
- Follow strict SOP-based handling and scripts ...
Posted
24 days ago
MYR3,000 - MYR3,600 Per Month
KL City
- Position Overview
- Key Responsibilities
- Respond to customer inquiries via chat, email, and phone not limited to Brand website, Amazon, TikTok Shop, Shopee, Lazada. ...
Posted
6 days ago
Undisclosed
KL City
- Function as the back-up CSOM as and when required and carry out all responsibilities applicable to the CSOM role.
- Execute the comprehensive roles and responsibilities, including supervisory functions, of Savings/Fixed Deposit/Current Account officer.
- Execute the comprehensive roles and responsibilities, including supervisory functions, of Remittance Officer/ GL Officer /Chief Cashier/ SDB Officer / After Sales Service Officer / Inventory management. ...
Posted
15 days ago
Undisclosed
KL City
- Manage customer orders from order entry to product delivery to attain customer satisfaction
- Collaborate and communicate across functional teams such as sales, distribution, and manufacturing to support customer requirements
- Gain and apply foundational knowledge of compliance and commercial operations ...
Posted
20 days ago
Undisclosed
KL City
- Flexibility to work various shifts
- Job Scope
- Job Specification ...
Posted
9 days ago
Job searches related to “Customer Servic”
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