Oversee and lead a team in managing daily operations, making final decisions on matters of importance to ensure a positive passenger experience and satisfaction.
Support customer relations to deliver optimal product knowledge and after sales support to our clients. Customer interaction includes, physical studio space, online platforms messengers and live chats
Candidate must possess at least a Professional Certificate, Diploma , Advanced / Higher / Graduate Diploma or Certificate in Business, Marketing, related field or equivalent
Oversee the daily operations of the customer service center, including workforce scheduling, shift planning, and resource allocation to ensure operational efficiency and achievement of Service Level Agreements (SLAs).
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Ensure Delivery Promise is met by focuses on schedule development and provides follow up on the execution of order scheduling and monitors stock availability.