- Manage user feedback channels, including the brand website, e-commerce platforms, Facebook, YouTube, Instagram, WhatsApp, and user feedback systems, to address pre-sales, post-sales, and technical issues raised by customers.
30+ days
1,200+ Customer Service Agent Jobs in Malaysia | Job Vacancies | November 2026 | Maukerja
Showing 1,252 jobs results for
"customer service agent"
- Interact with customers via various channels (phone, email, whatapps, social media) and provide prompt and professional assistance.
Today
- Respond to standard product queries using accessible system resources and escalate complex issues to the appropriate teams.
7 days
- Log customer enquiries, purchase orders (POs), and sales handovers. Maintain order files according to procedures.
1 day
- Attend to customers through WhatsApp, phone calls and walk-in enquiries.
7 days
- 通过接听顾客热线、电子邮件和线上回复，处理顾客投诉及任何产品相关问题，提供有效的解决方案。
7 days
- Handle customer enquiries and complaints through phone calls, emails, and instant messaging.
7 days
- Answer inbound calls from customers.
7 days
- Role OverviewThe Customer Success Specialist supports Shell’s Malaysia Fleet Business, serving approximately 100,000 customer accounts across subsidised and non-subsidised fleet segments.This role delivers a positive customer experience by handling enquiries, resolving issues and providing end-to-end account support through live chat, phone calls and emails.Key ResponsibilitiesCustomer Enquiries & Support- Respond to customer enquiries through live chat, phone calls and emails.- Provide prospective customers with end-to-end guidance on opening a Shell account.- Troubleshoot and resolve transaction issues encountered at Shell stations.Online Services Support- Support and encourage customers to register for and use Shell’s online services.- Provide first-level support for system interface issues and errors.- Guide customers on online system navigation and registration, including system-to-system setup for existing customers.- Create new user profiles and update existing user details.Card & Account Management- Process card creation requests and follow up on delivery status enquiries.- Investigate and resolve card delivery issues.- Maintain account master data and process amendments.- Coordinate with sales, marketing, credit teams and service partners to resolve customer requests.New Customer Onboarding- Perform due diligence checks for new customer applications.- Follow up with customers on required supporting documents.- Set up customer accounts in the system and arrange card issuance.- Ensure the account setup process is completed accurately.
7 days
- Reply to customer inquiries via chat/messages
30+ days
- Receive and respond to basic inquiries or requests from users.
7 days
- Respond to customer inquiries via live Chat support regarding cryptocurrency transactions, account management, and product features.
7 days
- Ensure a high level of professionalism and customer satisfaction.
7 days
- Handle customer enquiries, service requests and standard complaints through phone, email, tickets, chat and other approved digital channels.
7 days
- · Respond to customer inquiries promptly and professionally through various channels (phone, email, chat).
7 days
- Provide quality customer service at all times; greet customers in a professional, friendly and polite manner.
1 day
- Handle inbound and outbound calls from customers via various channels.
7 days
- To provide good and effective customer and member services.
7 days
- Perform complex administrative or clerical tasks in support of improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
30+ days
- Welcome customers warmly and professionally.
Today
- Handle new customer registrations
7 days
- Respond to customer enquiries on WhatsApp and social media
17 days
- Deliver a warm, professional, and attentive service experience to all clients and visitors.
30+ days
- Key Responsibilities Reach out to potential clients across Malaysia via calls and messages to promote construction consumables, furniture and building materials. Follow up with customers who require renovation, interior design services or are looking for construction teams, then hand over the leads to our internal team. Build and maintain good customer relationships, follow up on enquiries, quotations and orders. Liaise with internal teams to coordinate and fulfil customer requirements.
7 days
- Assist the senior customer service team with order entry and daily shipment processing.
15 days
- Provide friendly and attentive customer service to ensure a pleasant shopping experience.
6 days
- Handling customer replies from Whatsapp, Live Chat, Social Media.
30+ days
- Handle inbound and outbound customer calls professionally and efficiently, addressing inquiries, resolving issues, and providing information related to accounting and tax services.
7 days
- We are hiring for Mandarin Speaker for our client based in Cyberjaya SelangorSalary Rm : 4500 basic Shift Allowances : 300-400 RM (Depending upon shifts)Shift pattern ; 24*7working days : 5 days working ( can be any 5 days)Project : TravelWe are looking to close 4 position for Travel project - candidate either fluent with Simplified mandarin or Traditional mandarin both can apply.Kindly whatsapp to book the interview slots91-7988209327
30+ days
- Entire Shopping Experience Of Customer, Starting From Pre-sales Until After-sales Services
17 days