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Customer Service Jobs in Federal Territory - October 2026 - Urgent Hiring
Showing 996 jobs results for
"customer service"
in Federal Territory
Never miss any updates for Customer Service jobs in Federal Territory
Manage Alert
Undisclosed
KL City
- Handle complex cases and escalations from L1/L2 teams, including technical, product, payment, integration, and operational issues
- Investigate issues, perform root-cause analysis, and identify effective solutions or workarounds
- Act as a subject matter expert and provide guidance to Customer Support agents and Team Leads ...
Posted
a month ago
Undisclosed
KL City
- Lead the planning and execution of CRM and loyalty strategies that drive customer acquisition, engagement, retention, and lifetime value.
- Manage the end-to-end loyalty programme experience, including membership growth, tier benefits, rewards, and customer lifecycle initiatives.
- Develop customer segmentation strategies and oversee targeted, personalised campaigns across multiple channels. ...
Posted
14 days ago
Undisclosed
WFH
KL City
- Online Gym and Wellbeing Studio.
Posted
19 days ago
Undisclosed
KL City
- Handle inbound calls professionally, accurately, and within the required service standards.
- Perform customer verification before disclosing information or processing any request.
- Identify correct type of case and escalate cases promptly through the approved channel. ...
Posted
16 days ago
Undisclosed
KL City
- Providing superior service to branch customers and cross selling of bank products as applicable
- Required to carry clear sales targets for specific products
- Assist in the management of branch queue time as per the Bank’s approved Service Level Agreement ...
Posted
a month ago
Undisclosed
KL City
- Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
- Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
- Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling; ...
Posted
a month ago
Undisclosed
WFH
KL City
- Excellent English skills (C1 for both spoken and written);
- Experience in hospitality or logistics.
- Flexible schedule; ...
Posted
20 days ago
Undisclosed
KL City
- Working as part of the Operational management team and being a key point of contact for day-to-day operations.
- Foster a culture of accountability, collaboration, and continuous learning within your team.
- Acquire and transfer the knowledge of tools and associated workflow processes, ensuring team members are fully briefed on new information (Issues, new product information, new releases) within agreed time scales. ...
Posted
20 days ago
MYR2,600 - MYR3,200 Per Month
KL City
- Handle customer inquiries via inbound calls, live chat and emails.
- Provide effective solutions for customer issues.
- Follow up and respond back to users on a timely manner. ...
Posted
a month ago
MYR2,000 - MYR2,600 Per Month
KL City
- Handle inbound calls for customer inquiries & complaints (Hotlink Prepaid)
- Perform cross-selling & upgrades (Prepaid → Postpaid)
- Deliver excellent customer experience while achieving sales ...
Posted
21 days ago
Undisclosed
KL City
- Be the first line of support for job seekers and employers on FastJobs
- Respond to inquiries via messaging platforms, email, and phone
- Resolve customer issues and ensure a positive experience ...
Posted
a month ago
Undisclosed
KL City
- Candidates should possess strong Customer Service and Customer Support skills to manage inquiries and resolve issues effectively.
- Candidates should possess solid Customer Satisfaction and Customer Service Management skills to help improve service quality and loyalty.
- Strong Interpersonal Skills to communicate clearly, build rapport, and handle challenging conversations with professionalism. ...
Posted
a month ago
Undisclosed
- Ensure internal control and compliance are not compromised.
- Champions service performance within the branch (queue management, complaint handling, SST uptime, customer experience)
- Approve, Review and Audit Teller and Related Branch Financial Transactions (End of Day Financial Transaction Checking, Balancing, Reconciliation, etc.) in order to Prevent and Detect Fraud and Errors ...
Posted
a month ago
Accenture Southeast Asia
Undisclosed
KL City
- Lead, motivate, and coach a team of contact centre agents to achieve performance targets and service excellence
- Monitor and manage day-to-day operations across all communication channels
- Support agents in handling complex complaints, escalations, and sensitive consumer cases for a timely resolution ...
Posted
a month ago
Undisclosed
KL City
- Provide professional customer support in Japanese via Chat & Email
- Assist customers by resolving their queries efficiently and accurately
- Deliver an excellent customer experience ...
Posted
a month ago
Undisclosed
KL City
- Handle WhatsApp enquiries from patients across our clinics
- Answer incoming calls and assist with customer enquiries
- Guide patients on clinic services, appointments and general information ...
Posted
a month ago
Undisclosed
KL City
- Carry order problems to closure across three parties — customer, caterer, and our internal teams. Most of your day is an unresolved thread that needs someone to chase it, decide, and close it before the delivery window.
- Handle out-of-stock items, substitutions and order changes: agree the fix with the vendor, get the customer's call, and update the order correctly in our admin.
- Respond to customers across WhatsApp, chat, email and phone, including live calls during the lunch rush. ...
Posted
a month ago
Undisclosed
KL City
- Conduct attestation procedure on all users seeking for loan and financing services on the Shopee platform.
- Process loan and financing product contracts on the LHDN (Inland Revenue Board) STAMPS portal to ensure timely and accurate stamping of all contracts. This includes verifying the authenticity of the users’ personal information on loan application, tabulating contract & stamping details on a daily basis, and ensuring the precision of all submitted contracts on behalf of users.
- Liaise with payments team to initiate payments on the LHDN STAMPS portal to ensure payments are made in a timely manner ...
Posted
a month ago
Undisclosed
KL City
- Analyzing the technical feasibility of data migration requirements for companies adopting the SAP S/4 HANA platform.
- Designing and executing data migration concepts for CS, PM and related objects.
- Supporting troubleshooting efforts and providing consulting expertise to customers. ...
Posted
a month ago
Beyondsoft Malaysia
Undisclosed
KL City
- Attendance and Working hours-Work 5 shifts(days) per week, 8 hours per shift (excluding 1hr break for lunch).-Follow rotational shift schedule. Shift A is from 9:00 to 18:00, Shift B is from 13:00 to 22:00.
- Working Place : Onsite in the office
- Responsibilities: ...
Posted
a month ago
Undisclosed
KL City
- 100% Visa Sponsorship Provided
- Flight Ticket Provided
- Accommodation Support ...
Posted
21 days ago
Undisclosed
KL City
- Pre-launch
- AI Model sample labeling during Development phase
- Make sure the labelling accuracy and productivity (metrics) meets the target being set ...
Posted
a month ago
Undisclosed
KL City
- Define and implement global service management strategies and governance frameworks for Omya OS&S to ensure consistency and compliance
- Define and own the KPI framework and target-setting for OS&S service performance (availability, SLA adherence, quality, cost, customer satisfaction)
- Establish a reliable performance reporting cadence and deliver accurate, actionable reports and insights to OS&S leadership and Omya executive stakeholders ...
Posted
a month ago
Undisclosed
KL City
- Visa Provided: Full sponsorship for international candidates.
- Location: Heart of KL (KL Sentral) – the best-connected hub in the city.
- Culture: Modern office, casual dress code, and diverse team. ...
Posted
a month ago
Undisclosed
KL City
- 100% Visa Sponsorship Provided
- Flight Ticket Provided
- Accommodation Support ...
Posted
a month ago
Undisclosed
KL City
- Visa: 100% Full Visa Sponsorship handled for you
- Travel: Complimentary flight ticket to Kuala Lumpur
- Housing: Comprehensive accommodation assistance to help you settle in smoothly ...
Posted
22 days ago
Undisclosed
KL City
- Analyze end-to-end Customer Service performance across self-service, AI/bot and human-assisted channels, including contact volume, self-service and bot resolution, transfer rate, drop-off rate, SLA, response/resolution time, CSAT/DSAT, backlog and productivity.
- Evaluate self-service and bot performance to identify where customers successfully resolve issues, where journeys break down, and where customers are transferred to human support.
- Identify trends, operational gaps, customer pain points and root causes across brands, markets, channels and contact reasons/intents. ...
Posted
a month ago
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