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Customer Service Jobs in Kuala Lumpur - September 2026 - Urgent Hiring
Showing 4,407 jobs results for
"customer service"
in Kuala Lumpur
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Accenture Southeast Asia
Undisclosed
KL City
- Lead, motivate, and coach a team of contact centre agents to achieve performance targets and service excellence
- Monitor and manage day-to-day operations across all communication channels
- Support agents in handling complex complaints, escalations, and sensitive consumer cases for a timely resolution ...
Posted
18 days ago
Undisclosed
KL City
- Closing Date: 2026-09-22
- Establish clear procedures and benchmarks are in place and followed in terms of dealing with customers queries and requests.
- Handle customer requirements / requests professionally on a daily basis and assist staff in resolving difficult issues / problems pertaining to customer service and cargo reservations. ...
Posted
13 days ago
Undisclosed
KL City
- We are recruiting for Cargo Customer Service Officer for Kuala Lumpur, Malaysia.
- The selected candidate will be involved in managing the customer experience for QR Cargo clients in all stations among the region. Provide best in class interaction with customers on queries and requests covering the broad range of customer needs. Manage and support the Customer Service Team to ensure QR Cargo core values of customer service are provided consistently every day thereby contributing daily to achieving and exceeding the annual revenue targets.
- Accountabilities: ...
Posted
13 days ago
Undisclosed
KL City
- Establish clear procedures and benchmarks are in place and followed in terms of dealing with customers queries and requests.
- Handle customer requirements / requests professionally on a daily basis and assist staff in resolving difficult issues / problems pertaining to customer service and cargo reservations.
- Ensure staff are fully trained and well versed on the range of QR Cargo products and services and are comfortable to communicate and sell these to customers. ...
Posted
13 days ago
Undisclosed
KL City
- Fixed term role for 4 Months
- Shift times Monday - Friday: 6am -3pm or 8am -5pm
- Provide order, returns, complaints, credit and rental requests processing data entry for requests from customers, by phone, fax, email, and EDI transactions. ...
Posted
4 days ago
Undisclosed
KL City
- Provide professional customer support in Japanese via Chat & Email
- Assist customers by resolving their queries efficiently and accurately
- Deliver an excellent customer experience ...
Posted
5 days ago
MYR7,500 - MYR11,500 Per Month
KL City
- 1+ year customer service experience preferred; fresh graduates welcome.
- Fluent in Japanese and English.
- Good communication and interpersonal skills. ...
Posted
a month ago
Undisclosed
KL City
- Handle complex cases and escalations from L1/L2 teams, including technical, product, payment, integration, and operational issues.
- Investigate issues, perform root-cause analysis, and identify effective solutions or workarounds.
- Act as a subject matter expert and provide guidance to Customer Support agents and Team Leads. ...
Posted
13 days ago
MYR3,500 - MYR5,000 Per Month
KL City
- Logistics: 2 years (Required)
- Customer service: 3 years (Required)
- Administration: 3 years (Required) ...
Posted
a month ago
MYR3,500 - MYR4,500 Per Month
KL City
- Customer Support: Respond to customer inquiries promptly, professionally, and in a friendly manner via inbound calls, email, and live chat.
- Problem Resolution: Actively listen to customer complaints and take ownership of resolving issues by offering effective and timely solutions.
- Escalation Management: Escalate unresolved issues to higher-level support when necessary. ...
Posted
a month ago
MYR2,500 - MYR3,500 Per Month
KL City
- Handle inbounds call enquiries
- Provide effective solution for customer issue.
- Follow up and respond back to user on timely manner. ...
Posted
a month ago
MYR5,000 - MYR6,500 Per Month
KL City
- Deliver end-to-end customer service, managing inquiries, orders, deliveries, complaints, and follow-ups.
- Process sales orders, delivery schedules, and documentation accurately.
- Coordinate with sales, warehouse, logistics, and finance teams to ensure smooth delivery. ...
Posted
a month ago
Undisclosed
KL City
- Handle complex cases and escalations from L1/L2 teams, including technical, product, payment, integration, and operational issues
- Investigate issues, perform root-cause analysis, and identify effective solutions or workarounds
- Act as a subject matter expert and provide guidance to Customer Support agents and Team Leads ...
Posted
14 days ago
MYR1,050 - MYR1,050 Per Month
KL City
- Provide first-level support and deliver effective resolutions to customer issues.
- Track, route, and redirect issues to the appropriate resources when necessary.
- Guide customers through problem-solving processes with patience and clarity. ...
Posted
15 days ago
Undisclosed
KL City
- Define and implement global service management strategies and governance frameworks for Omya OS&S to ensure consistency and compliance
- Define and own the KPI framework and target-setting for OS&S service performance (availability, SLA adherence, quality, cost, customer satisfaction)
- Establish a reliable performance reporting cadence and deliver accurate, actionable reports and insights to OS&S leadership and Omya executive stakeholders ...
Posted
24 days ago
Accenture Southeast Asia
Undisclosed
KL City
- Handle support/service escalations to/from clients
- Transfer calls to the Tier 2 department
- Will track and report system issues as needed ...
Posted
24 days ago
Accenture Southeast Asia
Undisclosed
KL City
- Assist Staff Manager and resolve all training requirement
- Develop and maintain documents for various processes, assist in preparing development plans
- Ensure SOPs and process are compliant to last business and government updates ...
Posted
24 days ago
Undisclosed
KL City
- Manage daily operations including inventory levels, call inflow, work planning, and staffing optimization
- Ensure delivery against productivity, quality, TAT, FTR, and customer satisfaction KPIs
- Proactively identify operational risks and improvement opportunities ...
Posted
17 days ago
MYR8,000 - MYR8,500 Per Month
KL City
- Educational Background: Possess at least Diploma and above, in any field. SPM graduates are also welcome to apply.
- Experience: Minimum 6 months of experience in call centre customer service is highly preferred. However candidates without relevant experience and but with strong willingness to learn are also encouraged to apply.
- Skills: ...
Posted
12 days ago
Watson's Personal Care Stores Sdn Bhd
MYR2,200 - MYR2,600 Per Month
KL City
- Handle customer enquiries, complaints, returns, refunds, and exchanges.
- Manage loyalty programmes, rewards, and promotional activities.
- Coordinate value-added services such as engraving and gift wrapping. ...
Posted
25 days ago
Undisclosed
KL City
- Analyze end-to-end Customer Service performance across self-service, AI/bot and human-assisted channels, including contact volume, self-service and bot resolution, transfer rate, drop-off rate, SLA, response/resolution time, CSAT/DSAT, backlog and productivity.
- Evaluate self-service and bot performance to identify where customers successfully resolve issues, where journeys break down, and where customers are transferred to human support.
- Identify trends, operational gaps, customer pain points and root causes across brands, markets, channels and contact reasons/intents. ...
Posted
25 days ago
Undisclosed
KL City
- · Only shortlisted candidates will be notified
- · Please email your resume to hr@iwowsoft.com
- Responsibilities ...
Posted
7 days ago
Undisclosed
KL City
- 3 years experience in Customer Service, Supply Chain, Logistics, or related roles
- Japanese speaking JLPT N2 and above
- Stakeholder management ...
Posted
18 days ago
Undisclosed
KL City
- Process sales orders (SO) accurately and in a timely manner using various software systems.
- Proactively manage order processing and follow up through to successful delivery.
- Coordinate with both internal and external stakeholders on order-related issues, including Sales & Marketing, Buyers, and Warehouse teams. ...
Posted
25 days ago
Pengtai ECommerce SEA
Undisclosed
KL City
- Manage and respond to customer inquiries across Shopee, Lazada, and TikTok Shop.
- Ensure timely, professional, and customer-focused communication.
- Handle customer chats, reviews, and broadcasts when required. ...
Posted
25 days ago
Customer Service Representative ( September Hiring) Customer Service Representative ( September Hiring)
TSING DIGITAL TECHNOLOGY SDN.BHD.
MYR3,800 - MYR4,000 Per Month
KL City
- Provide professional customer support through email, live chat, ticketing systems, and other non-voice communication channels.
- Handle pre-sales inquiries, order-related requests, after-sales support, and dispute resolution while ensuring excellent customer experience.
- Assist customers with inquiries related to products, orders, payments, returns, refunds, cross-border logistics, customs, shipping, and tariffs. ...
Posted
a month ago
Undisclosed
KL City
- Manage daily operations including inventory levels, call inflow, work planning, and staffing optimization
- Ensure delivery against productivity, quality, TAT, FTR, and customer satisfaction KPIs
- Proactively identify operational risks and improvement opportunities ...
Posted
18 days ago
MYR10 - MYR15 Per Month
KL City
- Be a part of the team that’s building the first healthcare – lifestyle brand in Asia
- Connect with senior executives and successful businessmen as clients and drive your personal growth
- Make an impact in healthcare industry ...
Posted
18 days ago
Undisclosed
KL City
- Manage daily operations including inventory levels, call inflow, work planning, and staffing optimization
- Ensure delivery against productivity, quality, TAT, FTR, and customer satisfaction KPIs
- Proactively identify operational risks and improvement opportunities ...
Posted
18 days ago
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