Mandarin Language Proficiency
Fresh Graduate
Customer Service
Customer Support
Customer Care
Multitasking
active listening
English Language
communication skills
fresh graduate
Mandarin Language Proficiency
Fresh Graduate
Customer Service
Customer Support
Customer Care
Multitasking
active listening
English Language
communication skills
fresh graduate
+8
Posted
25 days ago
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Mandarin Language Proficiency
Fresh Graduate
Customer Service
Customer Support
Customer Care
Multitasking
active listening
English Language
communication skills
fresh graduate
Manage/process customer orders, product returns, quotations, inbound and outbound customer calls to resolve customer queries/issues, as well as pre-sales and post-booking activities.
Understand and interact with a variety of NI departments, processes, and applications to support customer needs to drive velocity and remove roadblocks.
Support sales opportunity management cycle for customers by fulfilling operational requests.
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At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
We are seeking a detail-oriented and proactive Experienced Customer Service Representative (Rotational Shift) to join our team based in Bayan Lepas, Penang .
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At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
We are seeking a detail-oriented and proactive Experienced Customer Service Representative (Rotational Shift) to join our team based in Bayan Lepas, Penang .
...
Handle/process customer orders, product returns, quotations, inbound and outbound customer calls to resolve customer queries/issues, as well as pre-sales and post-booking activities.
Understandand interact with avariety of NI departments, processes, and applications to support customer needs to drive velocity and remove roadblocks.
Interact with customers face to face to receive and process all of Ria’s products such as money transfers, money orders, selling and buying foreign currency.
Accurately verify or enter the customer’s information on our systems.
Courteously assist customers with various inquiries such as questions about our services, service cancellations or other Ria locations.
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## Customer Service Officer (Morning/Afternoon/Night- Rotational Shift)Applylocations: Bayan Lepastime type: Full timeposted on: Posted Todayjob requisition id: R000076604**About Toll Group**At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years.
Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.comWe are seeking a detail-oriented and proactive **Experienced** **Customer Service Representative (Rotational Shift)** to join our team based in **Bayan Lepas, Penang. ### **Key Responsibilities**:* **Customer Relationship Management:** Develop and maintain effective and professional relationships with customers.
* **Account Support:** Assist with account management and transaction processing to ensure smooth operations. * **Product & Technical Support:** Provide guidance and support related to customer transactions, feedback, and requests. * **Stakeholder Liaison:** Coordinate with internal and external stakeholders to meet contractual obligations and service standards.
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Support day‑to‑day operations of the Sales Order Automation platform, including monitoring order flows, routing customer purchase orders, and troubleshooting processing issues.
Manage and escalate automation incidents, system defects, and enhancement requests, collaborating with Customer Service teams to resolve issues and prevent recurrence.
Monitor system usage and performance metrics, perform data audits to ensure accuracy, support configuration consistency, and execute functional testing to maintain production stability.
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