Manage/process customer orders, product returns, quotations, inbound and outbound customer calls to resolve customer queries/issues, as well as pre-sales and post-booking activities.
Understand and interact with a variety of NI departments, processes, and applications to support customer needs to drive velocity and remove roadblocks.
Support sales opportunity management cycle for customers by fulfilling operational requests....
Greet, welcome and assist all walk-in customers in a pleasant and professional manner, ensuring a positive customer experience.
Attend to customer enquiries and complaints, provide amicable solutions and escalate unresolved or sensitive matters to the Sales/Service Manager or Customer Care Department when required.
Ensure incoming phone calls are answered promptly, preferably within three rings....