1) Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
2) Manage customer escalations and ensure that these are answered, tracked and escalated as required
3) Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes...
Respond to customer inquiries via phone, email, and in-person, providing accurate and helpful information about CAKETELLA and KETOCAKE products and services.
Process customer orders, ensuring accuracy in product selection, customization, and delivery details.
Address and resolve customer complaints and issues promptly and professionally, escalating complex cases to senior team members as needed....