Deliver a seamless onboarding experience for new and existing customers, ensuring KYC requirements are completed accurately and efficiently in line with regulatory and bank policy requirements.
Team Leadership: Lead, mentor, and coach a team of customer service representatives, conducting regular 1-on-1s, performance reviews, and continuous training.
Team Leadership: Lead, mentor, and coach a team of customer service representatives, conducting regular 1-on-1s, performance reviews, and continuous training.
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
-Provide excellent customer service to walk-in and call-in customers-Perform general administrative duties.-Recommend music courses, enrolment, collect school fees.-Sales of books/music instruments and inventory management.-Assist in statistical compilations - payment backlog, sales and fees revenue, student intake/drop out, etc
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;