- Handle customer enquiries via phone, email and live chat.
4 days
1,000+ Customer Support Jobs in Malaysia | Job Vacancies | October 2026 | Maukerja - Page 2
Showing 1,023 jobs results for
"customer support"
- Handle inbound and outbound calls from customers via various channels.
3 days
- Role OverviewThe Customer Success Specialist supports Shell’s Malaysia Fleet Business, serving approximately 100,000 customer accounts across subsidised and non-subsidised fleet segments.This role delivers a positive customer experience by handling enquiries, resolving issues and providing end-to-end account support through live chat, phone calls and emails.Key ResponsibilitiesCustomer Enquiries & Support- Respond to customer enquiries through live chat, phone calls and emails.- Provide prospective customers with end-to-end guidance on opening a Shell account.- Troubleshoot and resolve transaction issues encountered at Shell stations.Online Services Support- Support and encourage customers to register for and use Shell’s online services.- Provide first-level support for system interface issues and errors.- Guide customers on online system navigation and registration, including system-to-system setup for existing customers.- Create new user profiles and update existing user details.Card & Account Management- Process card creation requests and follow up on delivery status enquiries.- Investigate and resolve card delivery issues.- Maintain account master data and process amendments.- Coordinate with sales, marketing, credit teams and service partners to resolve customer requests.New Customer Onboarding- Perform due diligence checks for new customer applications.- Follow up with customers on required supporting documents.- Set up customer accounts in the system and arrange card issuance.- Ensure the account setup process is completed accurately.
2 days
- Must be able to converse fluently using Mandarin and English
2 days
- Handle inbound and outbound calls from customers via various channels.
3 days
- Interact with customers via various channels (phone, email, whatapps, social media) and provide prompt and professional assistance.
2 days
- Respond to customer enquiries on WhatsApp and social media
5 days
- Provide exceptional customer service by addressing inquiries, resolving complaints, and offering solutions via phone, email, and in-person interactions.
5 days
- Make outbound calls to customers to provide product and service information.
5 days
- To provide good and effective customer and member services.
9 days
- Handle customer enquiries through phone, email, or live chat, depending on the project.
8 days
- Ensuring the front desk and waiting area are clean and tidy, free from odors.
5 days
- Ensuring the front desk and waiting area are clean and tidy, free from odors.
5 days
- Ensuring the front desk and waiting area are clean and tidy, free from odors.
5 days
- Ensure a high level of professionalism and customer satisfaction.
4 days
- Provide solutions and direction on routine issues regarding policies, procedures, and systems for Customer Service; analyse inventory issues and formulate recommendations for solutions. Navigate through challenging inquiries and demonstrate discernment on when to escalate and de-escalate problems to appropriate SMEs and stakeholders. Record with accuracy in Case Management System and JDE for Order Management.
2 days
- Handle customer enquiries, feedback, and complaints through various communication channels.
15 days
- Provide friendly and efficient service to the travel community of our client.
10 days
- Provide timely, empathetic support for non-complex inquiries across assigned channels (voice, chat, live messaging, email, social media, etc.), using SOPs, macros, and knowledge articles to resolve issues while meeting CSAT, quality, and productivity targets.
10 days
- Answer inbound calls, outbound calls and/or online chats pertaining to customer general enquiries, complaints, comments, feedback
3 days
- Handle new customer registrations
8 days
- Handle inbound customer inquiries via phone, email, and chat in Mandarin, providing timely and accurate information regarding products and services.
18 days
- Handle daily customer inquiries via phone, email, and live chat, providing professional consultation and effective communication.
11 days
- Provide friendly and efficient service to the travel community of our client.
10 days
- Perform daily data entry tasks accurately and efficiently.
2 days
- Perform daily data entry tasks accurately and efficiently.
2 days
- Provide solutions and direction on routine issues regarding policies, procedures, and systems for Customer Service; analyse inventory issues and formulate recommendations for solutions. Navigate through challenging inquiries and demonstrate discernment on when to escalate and de-escalate problems to appropriate SMEs and stakeholders. Record with accuracy in Case Management System and JDE for Order Management.
2 days
- Handle and manage a high volume of customer enquiries through various channels, including phone, email, live chat, and social media.
3 days
- Provide excellent customer service through personalised assistance and product knowledge.
5 days
- Provide excellent customer service through personalised assistance and product knowledge.
5 days
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