Attend to customer enquiries and complaints via phone calls, emails, and walk-ins, ensuring timely and effective resolution within stipulated timelines.
Investigate and resolve service issues by identifying root causes, proposing appropriate solutions, coordinating corrective actions, and following up to ensure closure.
Prepare, compile, and provide regular reports and updates on customer feedback, complaints, and rectification status.
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Candidates should possess strong Customer Service and Customer Support skills, including the ability to respond professionally and efficiently to customer inquiries.
Candidates should possess skills related to Customer Satisfaction, with a focus on follow-up, issue resolution, and building long-term relationships.
Candidates should possess abilities in Customer Service Management, such as organizing service workflows, tracking cases, and supporting continuous improvement of service processes.
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Understand UPS service, product, systems and procedure
Handle incoming calls for pick up, track and trace, complaints, claims, service guarantees, price quotation, service information, export shipments exception and other enquiries in professional manner
Update the pick up arrangement, UPS supply request and tracking follow up.
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