Operations & Maintenance: Coordinate preventive/corrective maintenance, lead the maintenance technician team, oversee building systems (HVAC, electrical, plumbing, fire protection, utilities), conduct Root Cause Analysis on equipment failures, and ensure strict SLA adherence and incident reporting.
Customer Complaints & 8D Management:Validate customer issues, provide containment plans within1 working day, submit 8D reports within 5 working days, notify customer on all major changes to products / processes and follow up through to customer closure.
Maintain and organize company records, files, and databases with a high degree of accuracy and attention to detail, ensuring easy retrieval of information.