• Prepare and configure EDC terminals thoroughly prior to field deployment.
• Perform essential software, application, and custom merchant profile updates on terminal fleets.
• Conduct comprehensive functional testing for multi-channel payment transactions, including Credit Card, My Debit, and various e-Wallet ecosystems.
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Perform complex assembly tasks on various product lines, adhering strictly to technical drawings, work instructions, and quality standards.
Operate and maintain a range of manufacturing equipment, including testing apparatus and specialized tools, ensuring optimal performance and safety.
Conduct in-process quality checks and troubleshoot assembly issues, utilizing diagnostic skills and knowledge of systems like LabVIEW and C++ to identify root causes.
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Customer Technical Support: Handle after-sales technical enquiries from Malaysia-based customers via phone, email, or on-site visits; diagnose and resolve product issues related to lead-acid and lithium battery systems.2. On-Site Service & Troubleshooting: Perform installation checks, commissioning support, and fault-finding at customer sites; provide hands-on solutions for quality and operational issues in the field.3. Product Testing & Analysis: Conduct local testing on defective products returned by customers; document findings and coordinate with HQ Technical Support / R&D for complex cases.4. Customer Training: Deliver basic product operation and maintenance training to customers and local partners as required.5. Documentation: Prepare service reports, site visit records, and maintain accurate after-sales documentation for Malaysia accounts.6. Coordination: Liaise with Leoch China HQ Technical Support for escalated technical matters and spare parts coordination when necessary.7. Ad-hoc Duties: Perform any other after-sales related tasks assigned by the superior.
Lead and supervise daily production, repair, testing, and assembly operations to ensure safety, quality, productivity, and customer delivery requirements are achieved.
Manage and deploy production personnel effectively to meet operational schedules, throughput targets, and customer commitments.
Monitor work-in-progress (WIP), production output, resource utilization, and workflow efficiency to ensure smooth day-to-day operations.
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