Human Resources Administration
Office Management
Record Keeping
Data Entry
Communication Skills
Microsoft Office Suite
Filing Systems
Employee Relations Support
Provide first- and second-level application and technical support for the PeopleQuest HRMS platform through phone, email, remote connection, and on-site visits when required.
Investigate, troubleshoot, and resolve customer incidents within agreed service-level agreements, ensuring all cases are properly documented, tracked, and closed.
Collaborate with the Quality Assurance, Product, and Development teams to reproduce issues, identify root causes, and deliver system fixes or workarounds.
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Sales Administration & Transaction Processing: Execute end-to-end sales administration processes including booking, SPA documentation, loan documentation, and billing coordination, ensuring accuracy and timely processing.
Credit Control & Collections: Monitor purchaser payment schedules, follow up on outstanding payments, and ensure collections are in accordance with SPA terms and company policies.
Documentation & Data Management: Maintain accurate records of purchaser information, payment details, and transaction updates in the developer management system, ensuring completeness and accuracy.
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Define, control & drive performance metrics across functions: Supply Chain, Operation, Logistics.
Monitor business performance by building the tools & capabilities to detect abnormality & set-up the standard for designing dashboards & reports to provide end-to-end visibility to top managements and day-to-day visibility for ground operations.
Drill down the analysis to find exact root cause for performance gap, rooms for improvement,underlying business risk or bottlenecks that business team are/will be facing.a
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Tracking & Documentation: Record and maintain the ownership transfer tracking listing, ensuring every case is accurately logged and kept up to date.
Request Processing: Support and perform all ownership transfer requests, including filtration checks to confirm requirement fulfillment before proceeding.
External Liaison: Liaise with external parties, including JPJ, on all required actions relating to the ownership transfer process.
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Manage the full employment pass lifecycle, from initial application to renewal and cancellation, ensuring compliance with all relevant laws and regulations.
Provide expert advice and guidance to hiring managers and employees on visa requirements, application procedures, and related immigration matters.
Prepare and submit all necessary documentation for employment pass applications, renewals, and extensions, ensuring accuracy and completeness.
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