Develop and execute strategic trade marketing plans to drive brand visibility and sales volume across various retail channels, aligning with overall company objectives.
Plan, film, and edit a variety of engaging motorcycle video content, including demos, reviews, tutorials, and brand-overview pieces for marketing and social media.
Provide timely, empathetic support for non-complex inquiries across assigned channels (voice, chat, live messaging, email, social media, etc.), using SOPs, macros, and knowledge articles to resolve issues while meeting CSAT, quality, and productivity targets.
Proactively identify and pursue new sales opportunities through various channels, including cold calling, networking, and attending industry events, to expand the company's customer base.
Oversee and drive overall e-commerce strategy, daily operations, and GMV growth across all online platforms, including official website, Shopee, Lazada, TikTok Shop, and cross-border initiatives.