Analyzes sets of data in order to provide insight along with the objective to increase customer retention and return frequency by collecting and organizing data about customer interactions, making it accessible and actionable for all, and facilitating analysis of that data.
Monitors customer database by updating customer data daily to ensure data completeness and data consistency.
Support operation team to ensure daily operation runs smoothly in terms of data issues and Senheng App issues.
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Technical Support & Troubleshooting Skills
Hardware & Software Knowledge
Network & Infrastructure Skills
System Administration Skills
Cybersecurity Awareness
IT Support & User Training
Soft Skills
Word Processing
Answering Telephones
Business Correspondence
Calling Clients
Client Relations
Communication Skill
Office Equipment
Ordering Office Supplies
Order Processing
Record Keeping
Customer Service
Email
Filing
Presentation Skill
Public Relations
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Inspect vehicle engine and mechanical/electrical components to diagnose issues accurately.
Doing report and the Body & Paint technical team professional comment of issues and symptoms on the vehicle for better understand what the vehicle problem is.
Inspect machines, engines, transmissions etc. and run diagnostic tests to discover functionality issues
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Manage and guide store workers in performing stock receiving, handling, movement, and storage activities based on the established schematic layout and business plan.
Ensure that the shop floor is consistently maintained in a clean and orderly condition.
Perform and oversee shop floor operations in accordance with QMS, EMS, and workplace safety requirements.
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To check the quality & ingest all contents for transmission and ensure the audio and video of all contents is of acceptable quality as per broadcasting standards
To store all ingested contents and to ensure its availability as and when required
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To carry out all physical inspection, visual inspection, odor test, etc. on incoming raw material, processing samples and product with the objective of checking their quality and conformance to specification.
Compile and updating recording of all results clearly, timely and properly for ease of reference when requested. As per HACCP & GMP company policy and compliance.
Highlight immediately to related personnel on any non-conformance of specification or abnormalities for corrective actions.
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Perform analysis to identify performance trends and insights
Conduct root cause investigations to identify root cause for performance gap, rooms for improvement, underlying business risk or bottlenecks that business team are/will be facing
Work together with various stakeholders to develop solutions/ improvement plans for process and/or performance related issues
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Assist branch manager to demonstrate desired behaviors for staff including driving sales, handling difficult or complicated sales, cash management, inventory and follow up with customers
Assist branch manager in hiring to the needs of the business, actively recruiting to ensure open positions are filled quickly
Assist branch manager to provide a strong leadership presence and control in store, while ensuring that all customers receive good service and quality merchandise
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