Overall Management: Formulate monthly service plans, assign daily work tasks, organize daily morning meetings, collect and sort out the “Service Engineer Work Weekly Report” and submit it to the Service Director for review.
Service Execution: Part-time equipment maintenance (leading the repair of complex faults), key customer training (operation and maintenance knowledge); assist the spare parts department in carrying out spare parts plan reserve, inventory and sales; be responsible for in-warranty service claims and out-of warranty fee collection.
Customer Connection: Respond to customer needs 24 hours a day, close service complaints within 48 hours, conduct visits to key customers no less than 4 times a month, and collect satisfaction feedback.
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Quickly respond to customer fault reports, independently complete after-sales fault diagnosis and repair of AGV system hardware and software, and ensure equipment is restored to normal operation in a timely manner.
Provide after-sales technical support for overseas projects, including online remote support and on-site emergency repair. When necessary, support on-site installation, commissioning, and testing of AGV systems to ensure proper equipment operation.
Provide technical support, answer customer inquiries, and be able to write English training documents, including service reports, operation manuals, etc., as well as deliver operation and maintenance training to customers.
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Quickly respond to customer fault reports, independently complete after-sales fault diagnosis and repair of AGV system hardware and software, and ensure equipment is restored to normal operation in a timely manner.
Provide after-sales technical support for overseas projects, including online remote support and on-site emergency repair. When necessary, support on-site installation, commissioning, and testing of AGV systems to ensure proper equipment operation.
Provide technical support, answer customer inquiries, and be able to write English training documents, including service reports, operation manuals, etc., as well as deliver operation and maintenance training to customers.
...
Quickly respond to customer fault reports, independently complete after-sales fault diagnosis and repair of AGV system hardware and software, and ensure equipment is restored to normal operation in a timely manner.
Provide after-sales technical support for overseas projects, including online remote support and on-site emergency repair. When necessary, support on-site installation, commissioning, and testing of AGV systems to ensure proper equipment operation.
Provide technical support, answer customer inquiries, and be able to write English training documents, including service reports, operation manuals, etc., as well as deliver operation and maintenance training to customers.
...
Quickly respond to customer fault reports, independently complete after-sales fault diagnosis and repair of AGV system hardware and software, and ensure equipment is restored to normal operation in a timely manner.
Provide after-sales technical support for overseas projects, including online remote support and on-site emergency repair. When necessary, support on-site installation, commissioning, and testing of AGV systems to ensure proper equipment operation.
Provide technical support, answer customer inquiries, and be able to write English training documents, including service reports, operation manuals, etc., as well as deliver operation and maintenance training to customers.
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Maintenance Planning & Execution: Manage day-to-day responsibilities ensuring all plant equipment in your area is in optimal operational condition. Plan and schedule TPM programs for machinery, facilities, and utilities onsite. Work closely with planners and production teams to meet daily, weekly, and monthly maintenance schedules.
Technical Support & Troubleshooting: Assist in troubleshooting, major repairs, modifications, and equipment upgrades. Collaborate with engineers and technicians across mechanical, electrical, electronic, and instrumentation disciplines to develop and implement maintenance programs.
SHE & Compliance: Implement and enforce the Company SHE Policy, ensuring all employees and contractors adhere to health, safety, and environmental standards. Conduct incident investigations, risk assessments, and routine site inspections. Communicate SHE matters regularly and drive behavioral and cultural safety improvements.
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Conduct daily inspections of all essential equipment as per the maintenance checklist and ensure immediate repairs where needed.
Monitor and verify that all Mechanical & Electrical (M&E) systems are functioning well.
Regularly observe the physical and operational condition of building infrastructure, furniture and fittings and report any issues requiring attention.
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Conduct daily inspections of all essential equipment as per the maintenance checklist and ensure immediate repairs where needed.
Monitor and verify that all Mechanical & Electrical (M&E) systems are functioning well.
Regularly observe the physical and operational condition of building infrastructure, furniture and fittings and report any issues requiring attention.
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