Serve as a key point of contact for customers on enquiries, orders and delivery status, providing timely and professional support while maintaining strong customer relationships.
Process customer Purchase Orders (POs) and prepare Sales Orders accurately, verifying pricing, specifications, quantities and delivery requirements. Prepare quotations, order confirmations, Delivery Orders (DO) and other relevant sales documentation.
Coordinate closely with Production Planning, Production, Purchasing and Warehouse to ensure customer orders are executed according to schedule. Monitor production progress, follow up on order status and communicate any changes or requirements to relevant departments.
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• Serve as a key point of contact for customers on enquiries
orders and delivery status
providing timely and professional support while maintaining strong customer relationships.
• Process customer Purchase Orders (POs) and prepare Sales Orders accurately
verifying pricing
specifications
quantities and delivery requirements. Prepare quotations
order confirmations
Delivery Orders (DO) and other relevant sales documentation.
• Coordinate closely with Production Planning
Production
Purchasing and Warehouse to ensure customer orders are executed according to schedule. Monitor production progress
follow up on order status and communicate any changes or requirements to relevant departments.
• Coordinate with Warehouse and Logistics to arrange timely deliveries according to customer requirements. Monitor delivery status and promptly follow up on delays
discrepancies or other delivery-related issues.
• Keep customers informed of order progress
production schedules and delivery timelines. Coordinate internally to resolve customer issues and escalate delays or operational concerns that may impact customer commitments.
• Maintain accurate customer records
sales orders and order tracking information. Prepare weekly/monthly sales and order status reports and ensure proper filing and maintenance of sales documentation.
• Work closely with SProduction Planning
Purchasing
Warehouse and Logistics teams to ensure smooth end-to-end order fulfilment and effective communication across functions.
• Identify recurring operational issues and recommend improvements to order processing
documentation
communication and fulfilment processes to improve efficiency and customer service levels.
• Perform other related duties and responsibilities as assigned by management.
• Minimum SPM qualification or equivalent.
• Possess a valid Malaysian Class D Driving Licence with a clean driving record.
• Minimum 2 years of experience as a Personal Driver
Company Driver
or Executive Driver is preferred.
• Good knowledge of roads and traffic conditions within Klang Valley.
• Good driving skills with strong awareness of road safety.
• Honest
trustworthy
punctual
and able to maintain confidentiality.
• Physically fit and able to assist with light lifting when necessary.
• Flexible to work beyond normal working hours
including weekends or public holidays when required.Location-based: Balakong Industrial Park