Submission of product registration, product classification, product variation, import/wholesale/manufacturing license application via Quest3+ on behalf of the client.
Submission of Quest3+ token application on behalf of client.
Review of dossier provided by the clients and provide feedbacks on the correction required for the dossier.
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Contact customers with outstanding debts and negotiating payment arrangements on behalf of the company.
Identify and resolve dispute related to customer accounts or payments.
Maintain accurate and up-to-date records of all collections activity into collection system, including communications with customers and payment arrangement.
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Be part of challenging assignments and internal projects that contribute to business growth
Provide customer and technical support related to the company’s CRM platform, including attending to customer queries, troubleshooting issues, and handling technical requests
Assist in documenting support cases, escalating issues when necessary, and ensuring timely resolution to maintain customer satisfaction
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