Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services and Retail/Gift Shop, as applicable.
As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures.
Strives to continually improve guest and associate satisfaction and maximize the financial performance of the department....
Front Office Supervisor responsible to ensure smooth and efficiency of front office operation. She/ He must assist Duty Manger/ AFOM/ FOM in the absence of them in any way on operation, assist GSA, concierge and bellman during required period.
Provides courteous and efficient and if possible, complies with each and every guest’s request
Supervises the receptionists and ensures the smooth operation of the registration, mail and key as well as the concierge counters....
Participate in the customer reception and inform tourists about the conditions of stay: services offered by the hotel, rates of different activities, events etc …
Assist in the management of reservations: record arrivals and departures.
Maintain relevant information available to customers and sometimes play the role of tourist advisor on the potential places in the region to visit....
Participate in the customer reception and inform tourists about the conditions of stay: services offered by the hotel, rates of different activities, events etc …
Assist in the management of reservations: record arrivals and departures.
Maintain relevant information available to customers and sometimes play the role of tourist advisor on the potential places in the region to visit....
High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property....
To greet and answering the phone, redirecting calls, directing customers and taking message.2. To assist in daily operations work3. Handles Front Desk operations such as handling arrivals, check-ins (registration), and departures for check-outs (cashiering) of all Hotel guest.4. Responding promptly to all guests requests, enquiries and complaints.5. Ensure all complaints and requests are immediately resolved and follow through with relevant supporting departments.6. Ability to work on shift.7. To conduct any other duties as may be assigned by Superior to ensure the achievement of desired departmental working efficiency....
To greet and answering the phone, redirecting calls, directing customers and taking message.2. To assist in daily operations work3. Handles Front Desk operations such as handling arrivals, check-ins (registration), and departures for check-outs (cashiering) of all Hotel guest.4. Responding promptly to all guests requests, enquiries and complaints.5. Ensure all complaints and requests are immediately resolved and follow through with relevant supporting departments.6. Ability to work on shift.7. To conduct any other duties as may be assigned by Superior to ensure the achievement of desired departmental working efficiency....
High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property....
Support the implementation of EHS policies, systems, and procedures across site operations.
Conduct regular site inspections, audits, and risk assessments to ensure compliance with health and safety legislation, client standards, and Cushman & Wakefield requirements.
Assist in the preparation and review of SWMS, risk assessments, and other safety documentation....
Responsible for ensuring the safety and smooth flow of traffic in and around EW Management Area.
Develop and implement comprehensive traffic management plans that adhere to local regulations and ensure the safety of road users and employees.
Ensuring that all safety measures are in place, such as proper signage, barriers, and traffic cones, to protect transporter, forklift and employees from potential hazard....
Support daily security operations and coordinate security coverage with outsourced security personnel to ensure effective site protection.
Monitor and maintain security systems, including CCTV, access control systems, visitor management systems, contractor management systems, key control systems, and fire protection systems.
Operate and administer the Security Control Room, ensuring security incidents are properly documented, investigated, and escalated when necessary....