Oversee the operations of retail outlets to achieve sales targets and profitability, control operating expenses, and implement effective sales strategies.
Drive retail excellence by ensuring retail-related issues are promptly addressed and appropriate follow-up actions are taken.
Lead, guide, and coach the operations team while motivating retail staff to support continuous development, maintain high performance, and foster strong team morale.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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