Manage and coordinate mining activities across designated sites to meet production targets and quality standards.
Guide Supervisors to support in drilling, blasting, excavation, hauling, stockpiling, and processing operations in line with engineering and safety protocols.
Consolidate, review mine plans, production reports, and coordinate with central planning, geologist & exploration, engineering and logistics / procurement teams to ensure data are validated and correct. Translate raw data into meaningful data to the management team.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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InterContinental Hotels Group is seeking a Director of Operations for their Mangala Estate Kuantan. This leadership role involves overseeing all operations, guest experience, and financial performance while ensuring brand compliance and facilitating cross-functional collaboration.
The ideal candidate should have significant experience in luxury hospitality management, excellent leadership skills, and a strong guest-focused mentality. Fluency in English is essential, and this role offers the opportunity to influence at the executive level.
Print the Daily Sales Report (DSR) at the end of each month and submit it to the person in charge (PIC).
Notify all relevant personnel of any agency price increase and ensure all branches receive the announcement via email or other communication channels. Also inform all affected outlets.
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