Continuous review of the operations model, day-to-day operational procedures and processes to identify gaps or area of improvements in order to improve services quality.
Gather, analyze and review complaints or reported quality issues and develop sustainable resolutions. Produce root cause analysis with prevention plan. Report service quality issues to leadership team and work with respective teams on service recovery plan and service improvement plan.
To support on Risk Management pertaining / related to HRSSC services, work with leadership and operations team to produce risk analysis report and risk mitigation plan.
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Review Requests For Proposal (RFP). Identify information for proposal text and budget development and work closely with proposal development team to prepare and finalise proposals.
Prepare text and budget for proposals, rebids and related documents.
Provide support and assistance to other Proposal Developers in the delivery of assigned opportunities.
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