Assist HQ to handle day-to-day Company affairs as well as executing task and business plan to the group.
Collaborate with HQ to define the organization vision, mission and goals. To formulate strategic objective, initiatives and action plans to achieve them.
Engage with key stakeholders, including executives, HOD as well external partners to gather input, build consensus and align strategies with organization goals.
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Responsible for managing all operations resources effectively to ensure smooth and efficient delivery.
Responsible for planning, organizing and managing operations and administration of the branches within the cluster in line with the Bank's goals, policies and guidelines
Lead and drive service excellence and customer satisfaction levels for the branches within cluster, alongside Cluster Sales Head
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Assist the RMO in accessing the operational risk management oversight on branch control & compliance (BHCL), i.e. 1) Internal policies and procedure 2) Statutory & regulatory requirements in relation to BNM/ABM rules, AMLA, BAFIA;
Highlight non-compliance on other operational directive to RMO
Perform relief functions as and when required.
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Strategic Market Positioning & Revenue Growth: Formulate a 3–5 year growth strategy for Sabah, targeting high-margin brownfield and greenfield projects. Lead the technical specification "lock-in" of core rotating equipment (API 610/685) during FEED phases.
Stakeholder Orchestration: Act as the lead corporate representative to SMJ Energy, SOGSC, and PETRONAS, ensuring our JV is positioned as a Preferred Technical Partner.
Commercial Excellence: Oversee the end-to-end lifecycle of high-complexity tenders and identify "below-the-radar" opportunities within the PSC community.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
...
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
...
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Ensuring that strict control is exercised over expenditure, authorizes low-cost fabrication or refurbishment of plant requirements or spare parts when justified to reduce operating costs and provides written justifications in advance of any variances with approval budgets.
To achieve optimum maintenance utmost availability/ reliability at the least cost.
Participates in resolution of design and reliability improvement to power plant systems and maintenance programs and procedures
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Assist in the management and supervision of ATM cash replenishment schedules and maintenance activities.
Support Cash-in-Transit operations to ensure secure and efficient cash transportation services. Participate in the day-to-day activities at Cash Processing Centres including cash sorting, counting, and quality control.
Monitor and enforce compliance with security protocols and relevant regulatory requirements across operations.
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Assists with developing plans for CPC and CPSS team via further discussion and meeting amongst your team.
Manage information flow in a timely and accurate manner.
Applies knowledge of databases to track, maintain and records of stops, geo-coordinates, amenities, and use reasoning skills to identify and correct data as needed.
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Assists with developing plans for CPC and CPSS team via further discussion and meeting amongst your team.
Manage information flow in a timely and accurate manner.
Applies knowledge of databases to track, maintain and records of stops, geo-coordinates, amenities, and use reasoning skills to identify and correct data as needed.
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