Requirement Gathering & Analysis: Collaborate with business, operations, and technical teams to collect and clarify requirements. Identify real user needs through feedback and business scenario analysis to define clear, actionable solutions.
Project Management & Coordination: Develop detailed project plans with clear timelines, milestones, and risk points. Coordinate with design, development, QA, and business teams to ensure projects are on track.
Documentation: Write clear and comprehensive requirements documents, functional specifications, and workflows.
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Operations Support Support the Operations Manager in the day-to-day management of mall operations, including both hard services (building services, mechanical & electrical systems) and soft services (security, housekeeping, pest control, waste management and landscaping)
Maintenance Coordination Assist in coordinating preventive, corrective and routine maintenance works for building services and facilities to ensure smooth daily operations of the mall.
Asset Enhancement Initiative (AEI) Coordination Work closely with the Operations Manager, Project team and contractors to coordinate operational requirements during AEI works and ensure minimal disruption to mall operations and tenants.
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