Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
...
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
...
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
...
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
...
To check and ensure accuracy and timely issuance of all type letter (Letter(s) of Offer/Supplementary Letter(s) of Offer/Letter(s) of Notification/Review Letter(s) and promoting good and prompt services.
To prepare LO/SLO/LN/LR upon receipt of approved credit application from ARMs.
To ensure all terms and conditions imposed as per approved CA/CR are transcribed into the LO/SLOLN/LR.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Participate in the delivery of complex change programs that enhances the business.
Development of business solutions in optimizing performance of sub processes yielding improvements for processes that are fundamentally inefficient and outmoded.
Interact with all levels of management, including senior-level decision makers and executives, and conduct qualitative and quantitative analyses in support of solution development.
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Participate in the delivery of complex change programs that enhances the business.
Development of business solutions in optimizing performance of sub processes yielding improvements for processes that are fundamentally inefficient and outmoded.
Interact with all levels of management, including senior-level decision makers and executives, and conduct qualitative and quantitative analyses in support of solution development.
...
Participate in the delivery of complex change programs that enhances the business.
Development of business solutions in optimizing performance of sub processes yielding improvements for processes that are fundamentally inefficient and outmoded.
Interact with all levels of management, including senior-level decision makers and executives, and conduct qualitative and quantitative analyses in support of solution development.
...
Governance & Execution: Implement robust contract policies using CLM systems and oversee the drafting, negotiation, and execution of FM service agreements, SOWs, and NDAs.
Compliance & Risk: Ensure all contracts meet banking regulations (AML/CFT) and internal policies through close collaboration with Legal and Due Diligence teams.
Vendor Oversight: Thoroughly screen vendor technical capabilities and act as the primary liaison for negotiations and dispute resolution.
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Develop and implement training and development programs for the sales team to enhance their skills and knowledge
Strong passion in wealth management business and to contribute the skills and knowledge to motivate and inspire team members to achieve higher goals.
Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
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We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Partner with senior leaders to architect and drive a multi-format physical network strategy that modernizes traditional footprints. Focus on shifting the portfolio toward next-generation, flexible formats (e.g., Meet@HLB, Non-Cash Service Hubs/SAH) to maximize community engagement, optimize unit economics, and improve overall network agility.
Drive financial outcomes and manage the P&L tracking for the transformed ecosystem. Track and optimize metrics for next-gen formats, ensuring that footprint transformations directly contribute to lower Cost-to-Income Ratios (CIR), increased customer acquisition, and maximized cross-sell revenue.
Define the blueprint, conceptual framework, and micro-market viability strategies for innovative concepts like Meet@HLB. Partner with cross-functional deployment teams to guide the scaling of these formats within community and lifestyle hubs (e.g., lifestyle malls, grocers, residential corridors) to maximize digital-first customer acquisition.
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Drive Impact and Influence through Networking and Strategic Planning
You will use your Impact and Influence, Networking Skills to maintain and build relationships with existing and new to Bank customers, prospects and business partners.
Your Strategic Planning Skills will create new business opportunities and help to implement tactical sales and marketing strategies, as well as set your team’s direction and goals in order to source for new avenues for business growth.
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