Ensure the daily operational activities for R2R as whole are managed and delivered timely to the Location within the Service Level Agreements (SLAs). Operation activities consists of Journal processing, AARO reporting, Balance Sheet Account Reconciliation and Compliance reporting are managed and delivered timely to the Locations aligned with corporate deadlines.
Develops and maintains customer focused relationships with key stakeholders. In partnership, identifies and delivers business adaptive processes to ensure core compliance.
Foster a balance between customer centric service delivery and core process compliance.
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To provide back-end administration support for operation and sales & marketing team.
To liaise with respective customers on stock availability and order fulfilment; to reschedule of order loading by inventory available, planning schedule and transportation availability.
Confirm with orders, including customer's information and payment details.
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Track and follow up on customer cases across both markets, and escalate cases that require a decision.
Coordinate appointments, service enquiries and case handovers within and between Singapore and Malaysia teams.Handle customer communications and follow-ups based on established operational or clinical protocols.
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Solution Design: Translating business and operational requirements into scalable, user-centric AI capabilities that automate workflows, augment decision-making, and improve service delivery.
AI Implementation: Implementing and managing AI-driven solutions that integrate with observability, telemetry, event management, and operational monitoring platforms.
Performance Optimization: Monitoring and optimizing agent performance through model evaluation, prompt refinement, agent configuration, and logic enhancements to improve accuracy, reliability, and business outcomes.
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Support existing functional operational leaders by facilitating resourcing, workflow visibility, and delivery coordination across the core regional MedComms teams.
Provide unifying oversight across account manager- and event manager-led project delivery, ensuring teams follow agreed SOPs, use required tools, and maintain accurate project and pipeline information.
Actively monitor new project pipelines, incoming briefs, live workload, and forward demand to identify resource bottlenecks, scheduling conflicts, dependency risks, and capacity gaps early.
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Ensure smooth daily operations and fulfillment of client requirements in line with agreed service levels for agencies within assigned portfolios
Serve as the primary point of contact for assigned clients and agencies on operational matters, building and maintaining strong, productive relationships with internal stakeholders and client teams
Coordinate co-packing activities and monitor Point-of-Sale (POS) material inventory in collaboration with Product Management and client teams
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Ensure smooth daily operations and fulfillment of client requirements in line with agreed service levels for agencies within assigned portfolios
Serve as the primary point of contact for assigned clients and agencies on operational matters, building and maintaining strong, productive relationships with internal stakeholders and client teams
Coordinate co-packing activities and monitor Point-of-Sale (POS) material inventory in collaboration with Product Management and client teams
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As the Operations Manager at Ibucare Confinement Centre, I oversee the day-to-day operations to ensure exceptional service delivery and operational efficiency. I work closely with cross-functional teams to optimize processes, manage resources, and enhance the overall client experience.
Key Responsibilities:
* Manage daily operations of the confinement centre, ensuring smooth and efficient service delivery.
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