Utilizing concierge service with efficiency for targeted scope of requests with strong focus on operational excellence and delivery to meet high volume demands
This role is empowered to surpass expectations by: collaborating, anticipating, driving to resolution and serving with care, compassion and confidence.
This role takes ownership of targeted scope and must drive efficiency and productivity while meeting high volume demands.
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A Global IT Support Organization, delivering enterprise services that comprise of end-to-end lifecycle of IT identity and access provisioning and a single request process that enables end-users to utilize roles aligned to their job on the day the access is required for use, recertified as required, fully auditable and revoked if access is no longer required
ACCOUNTABILITY AND SCOPE · Functionally accountable to Team Lead, Global Access Administration or Regional Manager, Global Access Administration (AMER, APAC, EMEA) · Responsible for providing support to all clients which includes employees, contractors and business partners which requires working with Abbott personnel at all levels. JOB DESCRIPTION Primary Job Function · The Global Access Administration organization has a global charter that is principally responsible for ensuring proper control of access to Abbott IT and data assets for enterprise computer platforms and applications on a global, regional, divisional and local basis. · Fulfil approved requests for access, recertification per user request and Abbott security policies. · Deliver day to day support and administration of security components of Abbott Global IS systems: · Provision, modify and de-provision accounts to end users, enabling them to access IT-Systems in scope of GAA. · Provide support (by e-mail and telephone) to end users to resolve access control incidents. · Detect and report incidents and problems encountered during performing the primary task, and contribute to resolve these. · Deliver Access Administration services according to agreed Service levels (in terms of quality, time and money). · Identify operational technical and process issues and recommend improvements Assists in audits of security access control on above listed systems · Assists in re-certification efforts · Possibly consignation support services or standby services. Core Job Responsibilities Responsible for compliance with applicable Corporate and Divisional Policies and procedures. Responsible for day-to-day support and administration of security components of Abbott Global IS systems. · Provides email and telephone support to end users to resolve IT system access related issues. · Create, modify, and delete accounts requested by customers via request forms within SLA · Ensure that ITSM incident and service request tickets are responded to and resolved within SLA · Serve as escalation point within Administrator teams for requests issues of greater complexity Education and Experience · Bachelor’s degree in computer science or related experience · Minimum 2 years of experience · Active Directory account administration -OR- Microsoft Exchange account administration -OR- Application Account Administration · Strong working knowledge of desktop, mobile related hardware and associated operating systems, peripherals and related infrastructure · Ability to establish trust and credibility at all levels of the organization. · Experience working in a broader enterprise/cross division business unit model preferred. · Ability to work in a highly matrixed and geographically diverse business environment.
The base pay for this position is In specific locations, the pay range may vary from the range posted.
Performing sales documents verification once received from branches as per Company SOP.
Performing HIGH VOLUMES of new sales sales entries, contract repackaging, terminations, reduction, trial, conversion, fixed contract renewal, price increase, invoice frequency changes and other sales related documents.
Performing every sales entries transaction update.
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Drive Impact and Influence through Networking and Strategic Planning
You will use your Impact and Influence, Networking Skills to maintain and build relationships with existing and new to Bank customers, prospects and business partners.
Your Strategic Planning Skills will create new business opportunities and help to implement tactical sales and marketing strategies, as well as set your team’s direction and goals in order to source for new avenues for business growth.
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Performing sales documents verification once received from branches as per Company SOP.
Performing HIGH VOLUMES of new sales sales entries, contract repackaging, terminations, reduction, trial, conversion, fixed contract renewal, price increase, invoice frequency changes and other sales related documents.
Performing every sales entries transaction update.
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To assist L&D in overall operational and administrative tasks including compiling of learner's progress, learning hours, evaluation, and assessment, designing of communication materials, transferring of data to become readable information, and other daily L&D tasks.
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To support collaboration between customer care locations (CCL), sales as well as system + processes to deliver a great customer experience, supporting the development of new + existing customer targets.
To ensure supplier relationships are created + pro-actively managed, ensuring delivery to service level agreements (SLA) + global partnership rules (GPR).
To conduct regular anytime conversations with all direct reports to discuss + ensure traction on delivering performance + development goals.
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Responsible for the hiring, training, development and retention of a team of rCTMAs to deliver quality administrative support to the Phase I-IV, HV trials. For FSP staff, evaluate CVs provided by the CRO and conduct “Meet&Greet” with the candidates.
Conduct regular 1:1s with up to 12 direct reports (may be a group of BeOne internal rCTMAs and FSP rCTMAs) to assess workload, provide feedback, track goals, development. For the FSP rCTMAs, ensure timely feedback to CRO Line Manager.
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Good communication skills and has the ability to communicate fluently
Versatility to build rapport with people at all levels
Rentokil Initial is one of the largest business services company with more than 68,500 colleagues worldwide and operates in over 90 countries. The company relies on the commitment, ability and teamwork amongst colleagues to deliver the services and delight customers. We are the market leader in both pest control and hygiene solution industries for more than 50 years in Malaysia. As our presence in 12 major cities nationwide expands, we invite suitably qualified and highly dynamic colleagues to passionately grow with us.
To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality for timely + accurate customer reporting.
To review any routing changes, collaborating with the CCL + service providers, re-arranging KN services if necessary.
To validate + follow up with carriers on arrival notices + carrier invoices ensuring timely delivery order (DO) receipts.
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