Manage and maintain enterprise security platforms covering privileged access management, data activity monitoring, file integrity monitoring, and endpoint data loss prevention solutions
Execute security infrastructure projects including system hardening, platform migrations, and consolidations, ensuring minimal disruption to ongoing business operations
Monitor and respond to security vulnerabilities and emerging threats, implementing timely mitigation measures, patches, and configuration controls
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Execute end-to-end order management activities in ERP system, including order validation, booking, change order and outsourced manufacturer purchase order creation, while ensuring compliance with company policies, financial controls, and IFRS 15 requirements.
Ensure accuracy, completeness, and timely processing of customer orders in accordance with defined service level agreements and turnaround time.
Act as a key contact for resolving order-related issues and partnering with Sales Operations
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Major Incident Command & Control: Take end-to-end ownership of critical incidents (Sev 1 / Sev 2), coordinating across cross-functional engineering, infrastructure, and application teams to minimize Mean Time to Restore (MTTR).
Crisis Communication & Governance: Manage executive escalations, provide concise real-time situation updates to senior leadership and business stakeholders, and ensure full compliance with group technology standards.
Problem Management & RCA: Facilitate post-incident reviews using structured analysis methodologies (e.g., 5 Whys, Fishbone) to identify underlying causes, eliminate repeat incidents, and track preventative actions to closure.
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Follow up with standard process to respond to reported risk cases in a timely and accurate manner via internal platforms and support tools;
Summarize and classify the feedback cases reported, check the response and case solving quality weekly.
Figure out the shortness or issues of online risk control policy and process while handling cases, work with internal team to improve the policy and process.
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Design, implement, configure and maintain IAM solutions across the organisation.
Support the delivery, operation and continuous improvement of Whole-of-Government identity solutions used by government agencies and stakeholders.
Configure and manage identity brokering and federation products, with a focus on the Microsoft ecosystem, including Active Directory, AD FS, Public Key Infrastructure and Microsoft Entra ID.
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Work closely with senior leadership and key stakeholders to devise, review and implement HR strategies and policies in one of the following domains - (i) Welfare Services and (ii) Discipline Welfare Services
Work with key stakeholders to design, review and drive policies and implementation relating to staff welfare and benefits, to ensure SID remain effective in promoting staff retention
Work with key stakeholders to devise and execute employee-related benefit schemes and payments (e.g., Leave, Medical) to meet SID’s intent of upholding staff morale
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Support the implementation and coordination of nursing services, programmes, and operational initiatives.
Assist in workflow reviews and process improvement efforts to enhance operational efficiency.
Provide secretariat support for nursing meetings, including coordinating meetings, preparing agendas, reports, and presentations, documenting key decisions and action items, and monitoring the timely follow-up and closure of action items.
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Consolidate and analyse customer, sales, product, outlet and online-platform data from the Company's ERP system and available digital channels.
Use Copilot AI tools to support data summarisation, pattern identification, structured analysis and the preparation of actionable commercial insights, with all AI-generated outputs independently reviewed and validated.
Segment customers and transactions by purchasing frequency, product preference, sales channel, average order value and campaign response to identify acquisition, retention and cross-selling opportunities.
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Ensure smooth daily operations and fulfillment of client requirements in line with agreed service levels for agencies within assigned portfolios
Serve as the primary point of contact for assigned clients and agencies on operational matters, building and maintaining strong, productive relationships with internal stakeholders and client teams
Coordinate co-packing activities and monitor Point-of-Sale (POS) material inventory in collaboration with Product Management and client teams
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