• Logistics Coordination: Receive logistics documents from HQ, liaise with local forwarders to track customs clearance, and coordinate with haulers for delivery.
• System Operations: Operate the company's internal Mandarin-based system to input data and update cargo tracking information.
• Customer Engagement: Confirm delivery details with local customers and provide timely updates on shipment status.
Customer Service
Sales Operations
Inventory Management
Logistics Coordination
Team Collaboration
Problem Solving
Communication Skills
Time Management
Data Entry
Adaptability
Full-Cycle Bookkeeping Support: Act as the primary anchor for the company’s financial records; meticulously gather, organize, and reconcile all receipts, invoices, and bank statements for the external accountant.
Accounts Receivable (AR) Management: Oversee the end-to-end billing cycle, utilizing software automation to issue invoices, set up auto-billing, and proactively track collections and payment reminders.
Accounts Payable (AP) & Disbursements: Input and manage vendor bills within the accounting software, acting as the primary Payment Maker for management approvals and handling necessary customer disbursements.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Coordinate and manage all aspects of group travel, corporate incentive trips, and event logistics (including flights, transportation, accommodation, venue booking, and dining).
Build comprehensive event itineraries, project timelines, and operational checklists to ensure smooth on-site workflow.
Source, negotiate, and coordinate with ground suppliers, airlines, hoteliers, and local tour guides to secure competitive pricing and maintain high service standards.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
...