Responsible in assisting the Outlet Managers within their specified areas in daily operations.
Maintain positive company morale and cultivate an efficient operation team of Donutes Coffee & Cake Baking
Provide guidance to Outlet Managers in planning of all outlet operations with the goal of providing customers with excellent quality products and superior customer service to generate sales and a positive environment within the outlet.
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Oversee NOC operations on behalf of the Group Chief Operations Officer (GCOO), ensuring disciplined service monitoring, incident triage, escalation coordination, resolution tracking, and service continuity across all operational shifts.
Safeguard service uptime, system stability, and SLA compliance by monitoring service performance, identifying recurring operational risks, escalating root causes, and ensuring corrective actions are completed.
Govern cross-functional workflows across Commercial, Finance, Technical, and HR functions by defining handoffs, ownership, escalation paths, service commitments, and execution checkpoints.
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He/she is responsible for the satisfactory completion and certification of all work required by contracted operators/customers in accordance with the work specification (Work Order and approved MOE procedures);
He/she is responsible for ensuring that the organisation's procedures and standards are complied with when carrying out maintenance.
He/she is responsible for ensuring the competence of all personnel engaged in maintenance;
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Overseeing day-to-day port operations, including vessel scheduling, berthing coordination, cargo discharge/loading, and turnaround performance.
Building and maintaining close working relationships with Malaysia Port Authority, terminal operators, customs, and other regulatory agencies to ensure smooth vessel clearance and compliance.
Leading and guiding the local operations team to ensure adherence to standard operating procedures (SOPs), safety standards, and service-level agreements (SLAs).
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High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.
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High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.
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Alcon Malaysia is seeking a Manager I, Customer Service Support (Order-to-Invoice) to lead the Customer Operations team. This role drives transformation into intelligent service centers, enhancing customer experience, and ensuring high service levels for pre-order, order, and return streams across Surgical and Vision Care franchises.
The role requires 3-5 years of leadership experience, SCM/OTI knowledge, change and project management, and strong stakeholder collaboration within a matrix,
Take full ownership of the assigned portfolio of service agreements (e.g., Remote Services, Inspection, and Maintenance), ensuring delivery excellence and high customer satisfaction.
Develop and lead a regional support structure, including quotation management, contract delivery, and back-office operations.
Act as the primary point of contact for all contractual service matters, ensuring timely and effective execution aligned with customer expectations.
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Oversee daily eCommerce operations across B2C, B2B, mobile app, and Marketplace stores to ensure a seamless, conversion‑optimized customer journey and consistent brand experience.
Monitor site and revenue performance using GA4 and Power BI, acting quickly on issues across traffic, funnel metrics, bounce rates, and daily sales vs. targets.
Lead end‑to‑end commercial campaign management on both D2C and Marketplace channels—planning, requirements gathering, QA, setup, and reporting—while collaborating closely with platform KAMs and Social Sellers.
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Your primary objective will be to oversee all operational activities across specified warehousing sites in order to achieve all agreed financial + operational objectives. You will do this by working with a variety of internal + external stakeholders. The activities needed to deliver these objectives include:
To ensure your site management teams deliver against their customer, site + people key performance indicators (KPI).
To act as the Site Manager for locations within your scope as + when required.
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Scania Nederland B.V. in Port Klang, Malaysia is seeking a Manager for Parts and Service operations.
The role oversees a team of technical service representatives, maintains essential customer relationships with sales staff, and serves as an expert in resolving complex queries. The position emphasizes customer service standards, issue resolution, CRM data management, and account stewardship to drive service excellence and business development.