Oversee daily operations within the warehouse, including receiving, packing, and shipping of goods(fulfillment of customers’ orders) to ensure efficient workflow and timely order fulfillment.
Supervise and lead a team of warehouse staff and drivers, providing guidance, training, and performance feedback to maintain high standards of productivity, accuracy, and safety.
Implement and enforce warehouse policies, procedures, and safety regulations to ensure compliance with company standards.
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Supervise and monitor the security operations of EPF buildings/branches staffed by EPF Auxiliary Police and private security guards.
Analyze security control operations at EPF’s security units nationwide and propose improvements to enhance the effectiveness of controls.
Collect information and analyze the crime situation on the EPF’s premises to assess the level of security and recommend enhanced security control processes.
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Customer Service
Data Entry
Order Processing
Communication Skills
Record Keeping
Administrative Support
Inventory Management
Product Support
Problem Solving
Discuss the order specifications with the concerned sales companies or salesperson / internal sales (payment terms, delivery terms and other specific customer agreements).
Execute and manage the order processes (order to cash) via ERP System.
Place orders to internal factories / distribution centers and external suppliers.
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Discuss the order specifications with the concerned sales companies or salesperson / internal sales (payment terms, delivery terms and other specific customer agreements).
Execute and manage the order processes (order to cash) via ERP System.
Place orders to internal factories / distribution centers and external suppliers.
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Accurately process and enter orders, including those requiring special handling or cases where order entry by external vendors is not feasible. This includes digital order entry utilizing OCR technology.
Manage end‑to‑end order processing—order intake, validation, modification, fulfillment, and closure—across Sales, Returns, Samples, Demos, and Equipment orders.
Proactively manage backorder scenarios by coordinating timely and clear communications with customers and the sales team.
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Accurately process and enter orders, including those requiring special handling or cases where order entry by external vendors is not feasible. This includes digital order entry utilizing OCR technology.
Manage end‑to‑end order processing—order intake, validation, modification, fulfillment, and closure—across Sales, Returns, Samples, Demos, and Equipment orders.
Proactively manage backorder scenarios by coordinating timely and clear communications with customers and the sales team.
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Provide liaison, support and co-ordination for aftermarket sales and logistics activities for key accounts in Territory and/or directed by the management, generation of quotes, processing of customers’ orders.
Co-ordination and monitoring of the logistics and delivery of the customers’ ordered items with the supply chain organization.
Be the initial point of contact for customer’s aftermarket requirements.
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Provide liaison, support and co-ordination for aftermarket sales and logistics activities for key accounts in Territory and/or directed by the management, generation of quotes, processing of customers’ orders.
Co-ordination and monitoring of the logistics and delivery of the customers’ ordered items with the supply chain organization.
Be the initial point of contact for customer’s aftermarket requirements.
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Manage AGS teams and operations and drive operational efficiencies and continuous improvement by implementing organizational structures and processes in AGS (including virtual and physical centralization opportunities)
Develop a culture in line with International Operations Vision to make every customer touch point brilliant
Align with Head, Customer Operations Region on AGS aspects of the transformation plans of Customer Operations (CO) into intelligent E2E service centers and to become a more customer centric organization and execute against those plans
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Manage AGS teams and operations and drive operational efficiencies and continuous improvement by implementing organizational structures and processes in AGS (including virtual and physical centralization opportunities)
Develop a culture in line with International Operations Vision to make every customer touch point brilliant
Align with Head, Customer Operations Region on AGS aspects of the transformation plans of Customer Operations (CO) into intelligent E2E service centers and to become a more customer centric organization and execute against those plans
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