Provide administrative support to the sales team, assisting with daily tasks and ensuring efficient office operations.
Process sales orders accurately and efficiently, from initial entry to final invoicing, ensuring timely delivery and customer satisfaction.
Maintain accurate and up-to-date sales records, including customer information, sales activities, and order details, using Microsoft Office Suite and other relevant software.
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Registration of SSM, Permit, 3 Agencies and license for new centre.
Renewal of SSM, Permit, 3 Agencies and license for new centre.- Ensure there is a proper stregthening, developing and maintaining close liaison and tracker including timeline, budget and cost for the above.- Provide a frequent report of the progress of each new registration and renewal status to the Senior Manager, Education Hub at least once a month.- Responsible for registration kindergarten with government regulotary bodies such as SSM, JPN, PPD, Bomba, Jabatan Kesihatan, Pihak Berkuasa Tempatan (PBT), etc.- Liase with Principal, Government bodies and other departments for any requirement for the process above.
Application and registration with Dewan Bahasa dan Pustaka (DBP).
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Customer Service
Data Entry
Order Processing
Communication Skills
Record Keeping
Administrative Support
Inventory Management
Product Support
Problem Solving
2-3 years of hands-on experience in warehouse, fulfillment, or logistics operations.
Ability to read Mandarin (essential for processing Mandarin-printed order notes, labels, and product details), alongside basic English or Bahasa Malaysia.
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Provide administrative support to the sales team, assisting with daily tasks and ensuring efficient office operations.
Process sales orders accurately and efficiently, from initial entry to final invoicing, ensuring timely delivery and customer satisfaction.
Maintain accurate and up-to-date sales records, including customer information, sales activities, and order details, using Microsoft Office Suite and other relevant software.
...
Registration of SSM, Permit, 3 Agencies and license for new centre.
Renewal of SSM, Permit, 3 Agencies and license for new centre.- Ensure there is a proper stregthening, developing and maintaining close liaison and tracker including timeline, budget and cost for the above.- Provide a frequent report of the progress of each new registration and renewal status to the Senior Manager, Education Hub at least once a month.- Responsible for registration kindergarten with government regulotary bodies such as SSM, JPN, PPD, Bomba, Jabatan Kesihatan, Pihak Berkuasa Tempatan (PBT), etc.- Liase with Principal, Government bodies and other departments for any requirement for the process above.
Application and registration with Dewan Bahasa dan Pustaka (DBP).
...
Registration of SSM, Permit, 3 Agencies and license for new centre.
Renewal of SSM, Permit, 3 Agencies and license for new centre.- Ensure there is a proper stregthening, developing and maintaining close liaison and tracker including timeline, budget and cost for the above.- Provide a frequent report of the progress of each new registration and renewal status to the Senior Manager, Education Hub at least once a month.- Responsible for registration kindergarten with government regulotary bodies such as SSM, JPN, PPD, Bomba, Jabatan Kesihatan, Pihak Berkuasa Tempatan (PBT), etc.- Liase with Principal, Government bodies and other departments for any requirement for the process above.
Application and registration with Dewan Bahasa dan Pustaka (DBP).
...
Registration of SSM, Permit, 3 Agencies and license for new centre.
Renewal of SSM, Permit, 3 Agencies and license for new centre.- Ensure there is a proper stregthening, developing and maintaining close liaison and tracker including timeline, budget and cost for the above.- Provide a frequent report of the progress of each new registration and renewal status to the Senior Manager, Education Hub at least once a month.- Responsible for registration kindergarten with government regulotary bodies such as SSM, JPN, PPD, Bomba, Jabatan Kesihatan, Pihak Berkuasa Tempatan (PBT), etc.- Liase with Principal, Government bodies and other departments for any requirement for the process above.
Application and registration with Dewan Bahasa dan Pustaka (DBP).
...
Registration of SSM, Permit, 3 Agencies and license for new centre.
Renewal of SSM, Permit, 3 Agencies and license for new centre.- Ensure there is a proper stregthening, developing and maintaining close liaison and tracker including timeline, budget and cost for the above.- Provide a frequent report of the progress of each new registration and renewal status to the Senior Manager, Education Hub at least once a month.- Responsible for registration kindergarten with government regulotary bodies such as SSM, JPN, PPD, Bomba, Jabatan Kesihatan, Pihak Berkuasa Tempatan (PBT), etc.- Liase with Principal, Government bodies and other departments for any requirement for the process above.
Application and registration with Dewan Bahasa dan Pustaka (DBP).
...
Manage end-to-end order operations, including sales, returns, samples, demos, equipment, and platform orders, ensuring accurate processing, validation, fulfillment, modification, and closure in compliance with internal policies, business rules, SLAs, and regulatory requirements.
Monitor order status throughout the order-to-delivery cycle, proactively managing backorders, delivery issues, stock availability, pricing updates, and order-related exceptions to ensure timely resolution.
Coordinate with third-party warehouses, forwarders, wholesalers, pharmacies, sales teams, and internal stakeholders to ensure seamless order fulfillment and delivery execution.
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Lead and supervise customer service operations for ANZ & Singapore markets to deliver exceptional customer experiences and achieve service level targets.
Act as the primary escalation point for customer inquiries, complaints, delivery issues, and complex order management cases.
Support sales teams and channel partners with order processing, returns management, and customer-related activities.
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Lead and supervise customer service operations for ANZ & Singapore markets to deliver exceptional customer experiences and achieve service level targets.
Act as the primary escalation point for customer inquiries, complaints, delivery issues, and complex order management cases.
Support sales teams and channel partners with order processing, returns management, and customer-related activities.
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Manage end-to-end order operations, including sales, returns, samples, demos, equipment, and platform orders, ensuring accurate processing, validation, fulfillment, modification, and closure in compliance with internal policies, business rules, SLAs, and regulatory requirements.
Monitor order status throughout the order-to-delivery cycle, proactively managing backorders, delivery issues, stock availability, pricing updates, and order-related exceptions to ensure timely resolution.
Coordinate with third-party warehouses, forwarders, wholesalers, pharmacies, sales teams, and internal stakeholders to ensure seamless order fulfillment and delivery execution.
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Manage and resolve blocked, incomplete, and exception orders to ensure timely order fulfillment and customer satisfaction.
Administer billing processes and ensure orders are invoiced accurately through SAP transactions (VXF3, VF04, V23).
Maintain and govern master data tables including listings/exclusions, CMIR, output tables, licensing restrictions, and related customer service data.
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The Sales Administrator / Sales Support provides administrative and operational support to the sales team to ensure efficient sales processes and excellent customer service. The role includes preparing quotations, processing sales orders, coordinating with customers, suppliers, warehouse and logistics, maintaining accurate sales records, and supporting residential and commercial fit-out projects.