Handle customer enquiries, requests, and feedback from various channels including retail outlets, online platforms, email, and phone calls, providing timely and effective solutions.
Explain product information to customers and guide them on proper product usage.
Maintain strong customer relationships to enhance customer satisfaction, loyalty, and member engagement.
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customer engagement
or membership management are preferred.
and after-sales service is preferred.
Able to communicate and write in basic English and Chinese.
Possess strong problem-solving skills with a customer-focused mindset and empathy.
+3
Posted
21 hours ago
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Manage end-to-end accounts payable (AP) and accounts receivable (AR) processes.
Work closely with operations and supply chain teams on inventory accounting, cost tracking, and stock reconciliation.
Maintain accurate and up-to-date general ledger records, ensuring all transactions are properly recorded, classified, and reconciled in accordance with accounting standards.
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Assist the company's customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution.
As a first point of contact, promote a unified and professional image of the Customer Support Center (CSC) and FUJIFILM Business Innovation as a whole.
Use available Knowledge Bases to efficiently and accurately diagnose and resolve hardware or software related problems to maximize device up time and minimize escalations to Engineers or Technical Specialists.
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Strong English Communication
Analytical Thinking
Analytical
Troubleshooting
Problem-solving skills
Solution-oriented mindset
Microsoft Office Applications
Multitask
Self Motivated
Customer Service
Communication Skills
Problem-Solving
Empathy
Patience
Active Listening
Product Knowledge
Time Management
Adaptability
Conflict Resolution
Collaborate with the sales team to understand client needs and provide tailored solutions.
Conduct product demonstrations and technical presentations to prospective clients, showcasing the security solutions’ features, functionality, and business benefits.
Assist in creating sales proposals, RFP (Request for Proposal) responses, and technical documentation.
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Mandarin Chinese
Administrative Support
Business Operations
Cross-functional Collaboration
Market Partner Management
K-Beauty Industry Knowledge
Operations Management
Collaborate with the sales team to understand client needs and provide tailored solutions.
Conduct product demonstrations and technical presentations to prospective clients, showcasing the security solutions’ features, functionality, and business benefits.
Assist in creating sales proposals, RFP (Request for Proposal) responses, and technical documentation.
...
Executes and oversees the processing and sourcing of purchase requisitions in strict alignment with Procurement policy, sourcing guidelines, and the ICF framework, safeguarding compliance and operational efficiency.
Leads the processing and execution of indirect materials and services requests within Coupa/SAP PtP systems, ensuring accuracy, timeliness, and compliance while embedding best practices across the team.
Leads daily coordination of sourcing and helpdesk activities, ensuring operational KPIs, productivity, and continuous improvement targets are consistently achieved at the business unit level.
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Manage contract and catalog administration activities, including system monitoring, issue resolution, reporting, and data quality checks across SAP and Coupa platforms.
Provide first-line functional support for Coupa, including troubleshooting, user support, reporting, system testing, and coordination with IT on enhancements and change requests.
Maintain vendor master data, including vendor creation, updates, bank account verification, data quality monitoring, and interface management between systems.
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Be a member of the Visier transformation programme, supporting implementation, optimisation, testing, adoption, and continuous improvement
Pro-actively equip the global reward team with race-winning analytics by developing tools, and templates that support the annual reward cycle
Responsible for continually improving BAT's Reward Power BI dashboards ecosystem by ensuring the delivery of accurate, insightful, and user-friendly analytics. At the same time, actively handle dashboard maintenance, access control, and user documentation till full transition of Visier as primary reward analytics platform is completed
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Manage project administration by maintaining and updating project trackers, purchaser conversion status, SPA signing progress, lawyer assignments, renovation listings, and other project records.
Coordinate with purchasers, agents, solicitors, contractors, and internal stakeholders to ensure timely submission of documents, SPA execution, unit locking, unit swaps, refund requests, and other project-related matters.
Serve as the primary point of contact for purchasers after Vacant Possession (VP), providing guidance on key collection, access card registration, defect submission, renovation applications, and property management onboarding.
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