Assist in the planning, execution, and optimization of day-to-day logistics operations, including transportation, warehousing, inventory, and order fulfillment for a 500-employee company.
Support the development and implementation of logistics strategies to improve efficiency, reduce costs, and enhance customer satisfaction, aligning with the company's restaurant and bar group operations.
Coordinate with internal departments (e.g., procurement, sales, operations) and external partners (e.g., suppliers, carriers) to ensure seamless movement of goods and timely delivery.
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Respond to customer inquiries via phone, email, and chat in a timely and professional manner, addressing questions about products, services, and order status.
Provide exceptional customer support by actively listening to customer concerns, demonstrating empathy, and offering effective solutions to resolve issues and complaints.
Maintain accurate and detailed records of customer interactions, transactions, comments, and actions taken in the CRM system.
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Assist in preparing Bills of Quantities (BQ), cost estimates, quotations, tender documents, and other commercial documentation.
Support the preparation of progress claims, variation orders (VO), final accounts, and project cost monitoring under the guidance of senior team members.
Assist in reviewing drawings, specifications, subcontractor quotations, and material pricing for tendering and procurement activities.
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Respond to customer inquiries via phone, email, and chat in a timely and professional manner, addressing questions about products, services, and order status.
Provide exceptional customer support by actively listening to customer concerns, demonstrating empathy, and offering effective solutions to resolve issues and complaints.
Maintain accurate and detailed records of customer interactions, transactions, comments, and actions taken in the CRM system.
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