Provide exceptional customer service by addressing inquiries, resolving complaints, and offering solutions via phone, email, and in-person interactions.
Respond promptly and professionally to customer inquiries regarding product issues, warranty claims, and service requests via phone, email, and in-person.
Serve as the primary point of contact for customer inquiries via phone, email, and in-person, addressing questions about products, services, and order status.
Serve as the primary point of contact for customer inquiries via phone, email, and in-person, addressing questions about products, services, and order status.
Develop and maintain diverse business channels, including direct clients, local trading enterprises, cross-border e-commerce players, China-invested enterprises in Malaysia, local freight forwarders and international agents. Participate in logistics exhibitions and industry events, organize client visits and marketing activities to generate business leads and enhance local market influence.
Product TrainingConduct product knowledge training for beauty consultants, therapists, sales representatives, and distributors.Explain product ingredients, benefits, application methods, and treatment protocols.Ensure trainees understand product features, usage, and contraindications.Keep training materials updated with new product launches.
Develop and maintain diverse business channels, including direct clients, local trading enterprises, cross-border e-commerce players, China-invested enterprises in Malaysia, local freight forwarders and international agents. Participate in logistics exhibitions and industry events, organize client visits and marketing activities to generate business leads and enhance local market influence.