Lead and oversee all event management activities handled by the Sales & Events team, ensuring alignment with IHG brand standards, guest satisfaction, and the hotel's commercial objectives.
Handle incoming sales calls promptly and ensure all calls received through the Automatic Call Distribution (ACD) system are answered in a timely manner.
Responsible for all government license / certificate application / renewal / registration and maintenance for all branches. (Included LMW, MPSP, MPPP, Police license, SMK Direct Use – Penang /Kulim and etc.);
Monitors daily productions and quality control performance records, identifying inefficiencies and taking responsive and corrective actions where necessary assisting in all aspects of the production floor