• Secure a consistent, seamless positive customer experience through all channels by ensuring that your department is always striving to fulfil the three IKEA customer motivators: "Is it worth it?", "Can I trust IKEA", "Is there something for me?
• Ensure your shopkeepers have the right number of co-workers in the right place at the right time to run their shops successfully and ensure their co-workers are ready and available to serve customers and help them buy.
• Deliver and lead the commercial action plan for your store; taking input from the team and the matrix manager to ensure the department supports the achievement of the agreed goals for the country, maximises sales and generates sustained long-term profitability.
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As a Sales Coordinator at MYND Furniture, you will play a key role in supporting our sales team and managing customer relationships. This position involves coordinating sales activities, managing orders, and ensuring customer satisfaction.
Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
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Handle customers enquiries, order entry and all customer services related areas, able to handle internal and external customer and inquiries, communicate customers' requirements to the operations team for any special handling.
Update of weekly sales quotations or sales backlog report and participate in process improvement activities to streamline the department's workflow.
Support the team and perform cross-functional activities when necessary.
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Perform product replenishment, cleaning, and basic maintenance of vending machines according to the assigned service schedule and routes.
Ensure machine functionality, cleanliness, and product quality consistently meet company standards.
Identify and promptly report machine breakdowns, technical issues, missing components, or other abnormalities to the Area Supervisor or Technical Team.
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Menjalankan pengisian semula, pembersihan, dan penyelenggaraan asas mesin layan diri mengikut jadual dan laluan servis yang ditetapkan.
Memastikan prestasi mesin, tahap kebersihan, serta kualiti produk sentiasa mematuhi piawaian syarikat.
Mengenal pasti dan melaporkan sebarang kerosakan, masalah teknikal, atau kehilangan komponen kepada Penyelia Kawasan atau pasukan Teknikal dengan segera.
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