监督并协调销售协调团队的日常工作。Supervises and coordinates the daily activities of the sales coordination team.
深入了解公司产品,优化销售流程,使团队能够有效推广产品并提升公司整体业绩。Develop in-depth knowledge of company products and improve sales processes to enable the team to effectively promote products and boost overall company performance.
确保销售代表、客户及内部各部门之间的顺畅沟通。Ensures smooth communication between sales representatives, clients, and internal departments.
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Manage project administration by maintaining and updating project trackers, purchaser conversion status, SPA signing progress, lawyer assignments, renovation listings, and other project records.
Coordinate with purchasers, agents, solicitors, contractors, and internal stakeholders to ensure timely submission of documents, SPA execution, unit locking, unit swaps, refund requests, and other project-related matters.
Serve as the primary point of contact for purchasers after Vacant Possession (VP), providing guidance on key collection, access card registration, defect submission, renovation applications, and property management onboarding.
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The Sales Administrator provides administrative and operational support to the Sales team to ensure smooth sales processes, accurate documentation, timely order processing, and effective coordination between internal departments and customers.
Minimum Diploma or Bachelor's Degree in Business Administration, Communications, Customer Service, or a related field. (Relevant working experience may be considered in lieu of qualifications.)
Minimum 2 years of experience in customer service, customer support, call centre, or a related role.
Comfortable working with computers, digital communication platforms, and Microsoft Office applications.
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SIG is a leading systems and solutions provider for aseptic packaging. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable and affordable way. Our unique technology and outstanding innovation capacity enable us to provide our customers with end-to-end solutions for differentiated products, smarter factories and connected packs, all to address the ever-changing needs of consumers. Founded 1853, SIG is headquartered in Neuhausen, Switzerland. The skills and experience of our approximately 5,000 employees worldwide enable us to respond quickly and effectively to the needs of our customers in over 60 countries. For more information, visit www.sig.biz.
Key Job Functions:• Active communication and engagement with customer and internal team to ensure orders are processed promptly.• Coordinate with internal team and customer on order’s delivery timeline.• Support and work with commercial team for sales reporting and forecasting.• Provide commercial team for operational support when necessary.• Attend to customer enquiries: pricing. MOQ, quality, delivery etc
Manage Order Fulfillment from end-to-end process including liaising with sales on backorders management and order issues, conversion of PO to Sales Orders in SAP, and coordinating discussion with Sales & Production team on the stocks issue and OOS, monitoring of SO backlogs.
Coordinate with the team to monitor and maintain optimal inventory levels to meet Sales Forecast.
Work with the team to plan, coordinate and execute demand planning activities including stocks transfer between warehouses and replenishments.
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Manage Staff Operations & Scheduling: Manage and maintain daily staff timetables, handle rescheduling due to absences, and be prepared to fill in for specific unit duties when required to maintain operational flow.
Supervise and Coach: Supervise and coach unit staff, monitoring performance, maintaining accurate records (e.g., leave, disciplinary issues), and ensuring adherence to established procedures.
Control Costs & Resources: Control and manage unit costs, delegate work effectively for maximum output, and propose strategies to reduce expenses and optimize manpower.
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Assist in preparing and compiling sales quotations, tender documents, and other sales-related documentation.
Handle tender submissions, including bank-related processes such as obtaining bank drafts, purchasing tender documents, and other required banking transactions.
Attend tender briefings, site visits, and pre-bid meetings when required.
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Ensure that sales agreements, loan agreements and other related documents are in order before they are executed by the Company to avoid any legal disputes.
Coordinate with purchasers, financiers & solicitors on loan documentation.
To ensure timely progress billing and collection and constantly monitoring purchaser payments and must issue reminder letters when necessary.
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To monitor sales administration function and to coordinate between customers and various departments as to all orders / enquiries are properly appraised.
To maintain daily sales administration functions.
Ensuring customer’s orders are processed to meet delivery dateline.
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