You will participate in the tender and capture team to identify sourcing opportunities and ensure client specifications are included in bidding documents.
You will develop schedules, estimates, and budgets to support all procurement requirements for both the bidding phase and project execution.
You will create and maintain comprehensive sourcing and procurement plans that align with overall territory and global strategies.
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Sourcing for new SME customers under SME segment for loan with exposure up to RM20m.
To grow the SME portfolio (exposure up to RM20m) in SME Banking, contributing to the Sector’s revenue growth.
Active participation in campaign activities to promote SME products as well as to build and maintain good rapport/relationship with customers, branch, and other stakeholders.
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• Act as a strategic business partner across functions, with a strong understanding of trading and commercial operations, to drive overall business performance and operational excellence.
• Lead and manage relationships with logistics partners and third-party vendors (warehousing and transportation), including contract negotiation, SLA management, and performance optimisation.
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Conduct customer profitability analysis and account strategy formulation with the help of product specialists, as required, for both existing and potential clients. Execute the account strategy plan including cross-selling activities or phase-out activities.
Be the first-line primary contact person for the customer on all queries relating to credit, deposits and other products and services including on operational issues.
To develop and maintain professional customer relationships with key decision makers (viz. CEO, CFO, Head of Treasury, Head of HR etc).
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To grow the SME portfolio via new business acquisition with the objective of meeting personal and business centre targets.
To continuously cross-sell the Bank’s products & services, with the objective of meeting the customer needs and achieving the Bank’s financial objectives.
To acquire new quality loan / deposit customers.
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Grow the Existing to Bank (ETB) SME base of retail community businesses (Sole Prop, Partnerships, or Sdn Bhds with Annual Sales Turnover (AST) of below RM10m to grow product holdings and profitability
Approximately 300-500 customers per Community Business Manager (CBM)
Bring in New to Bank (NTB) customers to the branch via community business visitations, roadshows, or other branched based sales activities
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Team Leadership & Relationship Management: Lead and empower a team to build trusted relationships with executive stakeholders, conduct regular Quarterly Business Reviews (QBRs) and Frequency Business Reviews (FBRs), and ensure high levels of Customer Satisfaction (CSAT) and Net Promoter Score (NPS).
Account Growth & Strategy: Partner with Sales to execute strategic account plans, identify cross-sell and upsell opportunities, and utilise customer intelligence platforms to drive expansion and promote Environmental, Social, and Governance (ESG) initiatives.
Commercial Management & Renewals: Proactively manage contract renewal strategies to maximise retention, lead commercial negotiations, support Request for Proposal (RFP) responses, and ensure alignment on Service Level Agreements (SLAs).
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To ensure operational excellence through high quality shipment for export services.
To support collaboration between customer care locations (CCL), sales as well as system + processes to deliver a great customer experience, supporting the development of new + existing customer targets.
To ensure supplier relationships are created + pro-actively managed, ensuring delivery to service level agreements (SLA) + global partnership rules (GPR).
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To ensure operational excellence through high quality shipment for export services.
To support collaboration between customer care locations (CCL), sales as well as system + processes to deliver a great customer experience, supporting the development of new + existing customer targets.
To ensure supplier relationships are created + pro-actively managed, ensuring delivery to service level agreements (SLA) + global partnership rules (GPR).
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