Project Delivery Governance: Oversee end to end delivery of wholesale projects (IPLC, IEPL, DIA, Dark Fiber, Cloud, Cybersecurity), ensuring timely execution and risk management.
Customer Experience Management: Own overall customer experience across key accounts, acting as escalation point for critical issues and driving proactive stakeholder engagement.
Service Operations & After Sales: Lead post delivery operations including incident management, escalations, and service recovery to ensure consistent service performance.
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We are looking for a highly motivated and technically curious Problem Management Intern to join our IT Service Management (ITSM) team. In this role, you will gain hands-on exposure to the core of enterprise IT operations, specifically within the domain of Problem Management.
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To promote various type of life-insurance products by Tokio Marine Life Insurance Malaysia Bhd under the exclusive Bancassurance Partnership between RHB Bank and Tokio Marine
To professionally sell a wide range of banca products to existing and prospective customers
To achieve sales/revenue target assigned by the Bank and contribute towards the achievement of the overall branch targets
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Ensure correct data is captured for customer tracking and invoicing in accordance with Full Shipment Data Capture (FSDC).
Ensure correct customs clearance information is captured to ensure that applicable Duties and Taxes are calculated or reliefs where applicable are granted.
Ensure correct customs clearance information is captured to ensure that applicable Duties and Taxes are calculated or reliefs where applicable are granted.
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Ensure correct data is captured for customer tracking and invoicing in accordance with Full Shipment Data Capture (FSDC).
Ensure correct customs clearance information is captured to ensure that applicable Duties and Taxes are calculated or reliefs where applicable are granted.
Ensure correct customs clearance information is captured to ensure that applicable Duties and Taxes are calculated or reliefs where applicable are granted.
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Receive, review, and investigate customer complaints in accordance with company policies and regulatory requirements.
Conduct investigations by reviewing call recordings, system records, correspondence, and supporting documents.
Liaise with internal departments and DCAs to obtain relevant information and facilitate complaint resolution within the stipulated turnaround time.
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Receive, review, and investigate customer complaints in accordance with company policies and regulatory requirements.
Conduct investigations by reviewing call recordings, system records, correspondence, and supporting documents.
Liaise with internal departments and DCAs to obtain relevant information and facilitate complaint resolution within the stipulated turnaround time.
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