Answering inbound calls from customers in Mandarin (Traditional) and English, providing accurate information regarding flights, bookings, and airline services
Handle inbound and outbound customer calls professionally and efficiently, addressing inquiries, resolving issues, and providing information related to accounting and tax services.
Handle daily inbound calls, chats and emails regarding general customer inquiries, general complaints, comments, feedback, and other issues related to the services.
Perform onsite installation, configuration, and deployment of enterprise IT infrastructure equipment, including servers, storage systems, network switches, routers, firewalls, and related hardware.
End-to-End Procurement: Manage purchasing cycles from initial requisitions to PO issuance, factory lead-time tracking, delivery verification, and system closure.
Provide timely, empathetic support for non-complex inquiries across assigned channels (voice, chat, live messaging, email, social media, etc.), using SOPs, macros, and knowledge articles to resolve issues while meeting CSAT, quality, and productivity targets.
End-to-End Procurement: Manage purchasing cycles from initial requisitions to PO issuance, factory lead-time tracking, delivery verification, and system closure.